Microsoft Dynamics 365 for Customer Engagement: A historical perspective on a strategic platform

Swiss army knife

Historically, Microsoft Dynamics CRM was known as a system of records, but things have changed significantly in recent years. I used to hear people dismiss it as a glorified Excel spreadsheet, "Access on steroids," or, more recently, as Lotus Notes in the cloud (with the introduction of CDS, Flow, and PowerApps). For a very long time, such descriptions were more or less fair as the platform was presented as a system for creating and updating data, with an emphasis on customer relationship management (CRM).

...

Requires FREE Membership to View

Login
Become a Member Joining MSDynamicsWorld.com gives you free, unlimited access to news, analysis, white papers, case studies, product brochures, and more, and it’s all FREE. You’ll also receive periodic email newsletters with the latest relevant articles and content updates.
About Rami Mounla

Rami is a Dynamics 365 Solution Architect and Practice Lead from Wellington, New Zealand. He has been working with Dynamics CRM since version 3.0 for more than a decade. Rami is an evangelist of quality Dynamics 365 deliverables which prompted him to write his first book "Dynamics 365 Extensions Cookbook" published in 2017.

Read full bio...

minivan