Dynamics 365 news & resources

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Four ways to tackle customer care challenges with Microsoft Business Apps

by MSDW Reporter

The challenges of harnessing high-value, actionable customer data can impact service agents, security, and beyond

Business Process Mgmt Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Data Management Dynamics 365 Security
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The search for Dynamics 365 Business Central Data Exchange Definitions to match major Canadian bank EFT requirements

by Cynthia Priebe - Microsoft MVP

What one customer learned in their research to fill a small but important BC gap

Accounting AppSource Banking Business Central Data Integration Dynamics 365 Financial Management
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With PowerPack, ClickDimensions offers B2B SMBs a path to better sales and marketing alignment

by Jason Gumpert

The partner-driven offering is methodology-driven, says CEO Mike Dickerson

Customer Engagement Dynamics 365 Marketing Automation Marketing Resource Mgmt (MRM) Power Apps Sales & Marketing
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Inspire 2023: Microsoft positions AI as a core partner opportunity

by Eamon McCarthy Earls

Through the updated partner program, Microsoft aims to support monetization of IP, services, the creation of new value-added services, and monetization at the edge

AI and Machine Learning Azure Compute Development Dynamics 365 Integration Microsoft Corporate Power Platform

MSDW Podcast: Solving Contact Center challenges with Microsoft Business Applications

by MSDW Reporter
Call Tracking Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 MSDW Podcast Power Platform Telephony
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Combining the power of CPQ and Dynamics 365 Business Central

by MSDW Reporter

Recommendations on turning CPQ from an expense to an asset

Business Central CPQ (Configure, Price, Quote) Configuration & Development Dynamics 365 Dynamics NAV Sales & Marketing Sales/Product Configurator
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Inspire 2023: Viva Sales makes way for Microsoft Sales Copilot

by Jason Gumpert

Sales Copilot, the new brand name for Viva Sales, adds new capabilities

AI AI and Machine Learning Azure Customer Engagement Dynamics 365 Sales Sales & Marketing
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Inspire 2023: New cloud migration program aims to encourage more on-prem Microsoft Dynamics customers

by Jason Gumpert

AIM offers a "tailored path" that identifies business value, outcomes, and dependencies, Microsoft says

Business Central Data Migration Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL
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Microsoft plans more Copilot features in 2023 release wave 2 plans for Dynamics 365 and Power Platform

by Jason Gumpert

New Bot Framework options in PVA, globalization progress for Finance; Power Pages generation, and more

Accounting Business Central Commerce Copilot Studio Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Dynamics 365 Finance and Operations Financial Management HR Management Human Resources (Talent)

From the Microsoft Dynamics 365 CE/CRM Blogs: Email templates; Customer 360; Security role; Marketing emails

by MSDW Reporter

A selection of the latest insights from the Dynamics 365 CRM blogs

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Dynamics 365 Dynamics CRM Marketing Automation Sales & Marketing Security

LATEST VENDOR RESOURCES

Unlock the Power of GYDE365: Transform Your Dynamics 365 Practice

MSDW Features

Use Case: Professional Sports Organization Finds Efficient Ways to Win

Mekorma

ERP Horror Stories: How a Manufacturer Failed an FDA Audit and Lost $600M in Valuation in a Day

MSDW Features

ERP Horror Stories: Saving a Business Paralyzed by a Neglected Dynamics GP System

MSDW Features

CRM Horror Story: User Revolt Transformed into a Standing Ovation

MSDW Features
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A Buyer’s Guide to Simplify EDI Software Selection for Dynamics 365 F&SCM

STAEDEAN
Learn how you can select an EDI solution provider that aligns with your business goals
Data Integration Dynamics 365 EDI Finance and Operations Inventory Management

How Digital Tools Bring New Levels of Productivity and Accuracy to Field Inspections

Resco
Are outdated inspection processes slowing your team down?
Business Central Construction Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Energy Field Service Government Healthcare Manufacturing Oil

Your Guide to a Smooth and Stress-Free Tax Season for Accounts Payable

Mekorma
Tax season doesn’t have to be overwhelming, especially for Dynamics users
AI AP Automation Accounting Aerospace & Defense Agriculture Architecture Associations Automotive Azure BI and Reporting Billing Boating

Electronic Data Interchange (EDI) Toolkit

STAEDEAN
Get your answers on everything you ever wanted to know about EDI
Dynamics 365 EDI Finance and Operations

Navigating Integrations in D365 F&SCM: The Path to Becoming a Successful Data-Driven Organization

STAEDEAN
Discover faster and simpler ways to create, monitor, maintain, and optimize integrations in Dynamics 365 F&SCM
Data Management Dynamics 365 Finance and Operations
More Dynamics 365 White Papers

Enhancing AP Efficiency at WEL Companies with Mekorma Payment Hub

Mekorma
AP Automation Accounting Aerospace & Defense Agriculture Architecture Associations Automotive BI and Reporting Boating Business Central Business Process Mgmt Check Printing

Seamless Transition: Dynamics NAV to Dynamics 365 Business Central for Construction Giant

Korcomptenz
Discover how a leading construction company revolutionized its operations by migrating from Dynamics NAV 2009 to Dynamics 365 Business Central.
Business Central Construction Dynamics 365 Dynamics NAV

Transforming Bespoke Manufacturing with Insight Works’ Solutions

Insight Works
The integration of Insight Works’ solutions with Dynamics 365 Business Central has transformed Sotech’s manufacturing operations.
Business Central Dynamics 365 Dynamics NAV Manufacturing Manufacturing

Infographic: How Learning Resources Leverages Microsoft Dynamics 365 to Expand and Drive Future Growth

Sikich
Discover how Learning Resources and Hand2Mind transformed their operations and achieved operational excellence with Microsoft Dynamics 365 Finance and Supply Chain Management.
AI Customer Insights Dynamics 365 Finance and Operations Manufacturing Marketing Insights Power Apps Power Automate Power BI Power Platform Sales Insights Supply Chain Insights

Infographic: Transforming Planar’s Operations with Microsoft Dynamics 365 Finance and Supply Chain Management

Sikich
Discover how Planar’s shift to Microsoft Dynamics 365 is driving efficiency, scalability, and innovation in the display and digital signage industry.
AI Azure Dynamics 365 Finance and Operations Integration Manufacturing Power BI Power Platform Supply Chain Insights
More Dynamics 365 Case Studies

The Power of Jet Reports Online

In this brochure, you’ll discover the benefits of Jet Reports Online and the insightsoftware Platform. Jet Reports Online...
Business Central Dynamics 365 Dynamics GP

Jet Reports Center Features and Benefits

Access to accurate, up-to-date financial data shouldn’t be a struggle. Jet Reports Online’s Report Center, by insightsoftware...
Business Central Dynamics 365 Dynamics GP

Routing Analysis

Optimize production with routing analysis to reduce variability and enhance costing accuracy. Website | AppSource | On-Demand...
AI Bill Of Material Mgmt Business Central Demand Planning Distribution Distribution Dynamics 365 Forecasting Inventory Management Manufacturing Manufacturing Material Rqmts Planning

Production Order Analysis

Monitor actual vs. expected production costs in real-time to optimize budgets and enhance profitability. Website | AppSource...
AI Bill Of Material Mgmt Business Central Demand Planning Distribution Distribution Dynamics 365 Forecasting Inventory Management Manufacturing Manufacturing Material Rqmts Planning

Multi-Level BOM Viewer

Easily visualize and edit complex BOM hierarchies for streamlined operations. Website | AppSource | On-Demand Demo The Multi...
AI Bill Of Material Mgmt Business Central Demand Planning Distribution Distribution Dynamics 365 Forecasting Inventory Management Manufacturing Manufacturing Material Rqmts Planning
More Dynamics 365 Solutions