Dynamics 365 news & resources

Microsoft Dynamics 365 Contact Center

Microsoft reveals pricing of Dynamics 365 Contact Center and a new Customer Service Premium option

by Jason Gumpert
D365 Contact Center reaches GA as planned, with a new option that adds Customer Service Enterprise
Contact Center Contact Center Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics CRM

From the Microsoft Dynamics 365 Business Central blogs: Send reminders; Phantom BOMs; M365 integration; Partner sandbox environments

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 Business Central blogs
Bill Of Material Mgmt Business Central Business Process Mgmt Collections Management Data Integration Dynamics 365 Dynamics NAV

Microsoft Dynamics Partner Roundup: Precious metals ERP; Field service integration; M365 licensing; Partner designations

by MSDW Reporter
A selection of announcements from the Dynamics partner channel
AppSource Business Central Dynamics 365 Field Service Metals
Copilot menu

Maximizing the Benefits of Copilot in Dynamics 365: Best-Practices and Strategies for Users

by Jamie Evans
In its current form, Copilot in Dynamics 365 has three core uses for most customers
AI Customer Engagement Customer Experience (CX) Customer Service Data Management Dynamics 365 Email Management Knowledge Management
Dynamics 365 Project Operations

Microsoft offers Dynamics 365 Project Operations users Copilot-aided time entry tools in preview

by MSDW Reporter
Two chat-based tools will drafting time entries and external-facing comments
Dynamics 365 Field Service Finance and Operations Professional Services Project Management Project Operations Service Management Time & Attendance

Microsoft names 2024 Partner of the Year Winners and Finalists

by MSDW Reporter
Seven business app categories see dense cluster of winners and finalists
AI Business Central Business Process Mgmt Copilot Studio Customer Engagement Customer Experience (CX) Customer Insights Customer Service Dynamics 365 Finance and Operations Financial Management Power Apps

From the Microsoft Dynamics 365 Finance and Operations Blogs: Free text invoices; Data retention strategy; Expense management; Transfer order vs transfer journal

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 Finance and Operations blogs
Accounting Auditing Data Integration Dynamics 365 Dynamics AX Expense Management Finance and Operations Invoice Processing Power Platform

Microsoft Dynamics Partner Roundup: M&A; Healthcare invoice capture; Managed services win; New COO

by MSDW Reporter
VAR and ISV news from the Microsoft Business Applications channel
Business Central Customer Engagement Dynamics 365 Finance and Operations Health & Wellness Healthcare Invoice Processing Transportation
Biz Apps Partner Summit logo

Event Preview: Biz Apps Partner Summit aims to build Microsoft connections to the channel

by Jason Gumpert
The event's creators want to broaden channel access to Microsoft's latest D365 and Power Platform plans
Biz Apps Partner Summit 2024 Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Microsoft Corporate Power Platform

Did You Know the CRM in Dynamics 365 Business Central Can Simplify Accounts Receivable Follow-up?

by Robb Delprado
Exploring one useful detail of customer and contact management in BC
Accounting BI and Reporting Business Central Collections Management Customer Relationship Mgmt Dynamics 365 Sales & Marketing

LATEST VENDOR RESOURCES

How to Overcome CRM Document Storage Issues & Security Risks

Inogic

GP to Business Central: What Happens to Your Shipping Processes?

Insight Works

Budgeting from the Dark Side - Is there any hope?

Dynamic Budgets

D365/GP Budgeting Woes - The Hidden Cost of Skipping Allocations

Dynamic Budgets

D365/GP Reforecasting Without the Spreadsheet Headache

Dynamic Budgets
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Transitioning from Dynamics GP to Dynamics 365 Business Central

Encore Business Solutions
Key information, timelines, and actions for moving to Dynamics 365 Business Central
Accounting Business Central Copilot Dynamics 365 Dynamics GP

Evaluating AP Automation Platforms in 2025

Metafile
Automating capture, approvals, and analytics with AI helps cut costs while improving accuracy and compliance
AI AP Automation Accounting Azure Business Central Document Automation Document Management Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV Dynamics SL

The ERP Gap: Why It’s Not Enough for Invoice-to-Cash

Invoiced by Flywire
Without advanced tools, finance teams use manual workarounds that delay payments and increase risk
Accounting Business Central Dynamics 365 Finance and Operations Financial Management Payment Processing

Comparative Chart: 2 Top Expense Management Solutions for Dynamics 365 BC

MSDW Features
Discover how these providers stack up against each other
Business Central Dynamics 365 Dynamics NAV Expense Management Time & Attendance

Checklist: Are You Ready to Migrate Dynamics GP to Microsoft Dynamics 365 Business Central

enVista
Ready to future-proof your ERP? Get the complete readiness checklist that ensures migration success
Business Central Data Migration Dynamics 365 Dynamics GP
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National Optical Retailer Accelerates ERP Migration and Multi-Entity Automation with Microsoft Dynamics 365 F&SCM and AMCS

Avantiico
Discover how a leading optical retailer modernized operations via Microsoft Dynamics 365 Finance & Supply Chain Management and reduced ERP migration time by 90 percent using AMCS
AI BI and Reporting Copilot Data Integration Data Migration Dynamics 365 Finance and Operations Healthcare Multi-Entity Management Power BI Power Platform

QualiChem Drives Smarter Field Operations with Maplytics for Dynamics 365

Inogic
Customer Engagement Dynamics 365 Web-based Mapping

WatchBox Personalizes the Retail Experience

Plauti
But legacy data migrations and multiple CRM data channels created challenges and eroded the customer 360 view
AI Customer Insights Data Management Dynamics 365 Jewelry Retail

Future-Proofing the Insurance Experience with a Policyholder 360

Plauti
Delivering a superb insurance experience to policyholders requires the empowerment of employees with the right insights
AI Customer Insights Data Management Dynamics 365

Booksy Improves Customer and Employee Experience

Plauti
Bad data quality is the party-crasher
AI Customer Insights Data Management Dynamics 365
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Alerts4Dynamics – Real-Time Alerts & Notifications in Dynamics 365 CRM

Alerts4Dynamics is a comprehensive Dynamics 365 alert tool that helps you create, schedule, and manage real-time...
Customer Engagement Customer Service Dynamics 365 Dynamics CRM Field Service Marketing Power Apps Power Platform Project Service Automation Sales

The emfluence Marketing Platform for Microsoft Dynamics

The emfluence Marketing Platform is a marketing automation solution built to work hand-in-hand with Microsoft Dynamics 365...
Dynamics 365 Dynamics CRM Dynamics Marketing Education Financial Services Healthcare Insurance Manufacturing Marketing Automation Sales & Marketing

Maplytics — a Location Analytical Companion for Dynamics 365 CRM

Maplytics is a Microsoft-certified geo-analytical mapping solution that embeds location intelligence directly into Microsoft...
Customer Engagement Customer Relationship Mgmt Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Field Service Marketing Power Apps Power Pages Power Platform Project Service Automation

Marketing4Dynamics - Connect MailChimp with Dynamics 365 CRM

Marketing4Dynamics connects MailChimp with Dynamics 365 CRM in real time. It’s more than just a sync; it bridges marketing...
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Email Management Sales

DeDupeD – Detect, Prevent & Merge Duplicates in Dynamics 365 CRM

DeDupeD is an advanced duplicate data management solution for Microsoft Dynamics 365 CRM and Dataverse. It ensures your CRM...
Agriculture Architecture Automotive Customer Engagement Customer Service Data Management Dataverse (CDS) Design & Decorating Dynamics 365 Dynamics CRM Field Service Power Apps
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