Dataverse (CDS) news & resources

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Microsoft to bolster Dynamics 365 Talent core HR with new licensed IP from two vendors

by MSDW Reporter

IP from FourVision and Elevate HR will add leave and absence, time and attendance, and benefits capabilities.

Dataverse (CDS) Dynamics 365 Finance and Operations HR Management Human Resources (Talent) Manufacturing Power Platform Professional Services Retail Time & Attendance

MSDW Podcast: Paul Greenberg on the Commonwealth of Self-Interest and Microsoft's CRM stance

by Jason Gumpert
Customer Engagement Customer Relationship Mgmt Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM MSDW Podcast Power Apps Power Automate Power Platform Sales & Marketing
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Newly promoted Microsoft CVP talks Dynamics 365 APIs, PowerApps licensing, CDS advances

by MSDW Reporter

API limits expected to have low impact, Charles Lamanna said on recent MVP podcast. Also: restricted entities in D365 apps will continue and Open Data Initiative is still ...

Customer Engagement Dataverse (CDS) Dynamics 365 Open Data Initiative Power Apps Power Automate Power Platform
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New Microsoft MVP Sara Lagerquist's quest to bring Power Platform and 'no code' to the masses

by Linda Rosencrance

Swedish Microsoft MVP Sara Lagerquist explains how she got involved in Dynamics and her campaign for a no-code approach

Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 MVP Power Apps Power Automate Power Platform Resource Dispatch & Scheduling
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Two priorities are driving Microsoft PowerApps Portals product and licensing, manager explains

by Jason Gumpert

In a newly released interview, Microsoft positions the Portals sales opportunity in the context of Office 365 deals, and for organizations struggling with simple challenges.

Customer Engagement Dataverse (CDS) Dynamics 365 Portals Power Apps Power Pages Power Platform

Microsoft showcases new industry opportunities with the Automotive Accelerator

by MSDW Reporter

Microsoft and Annata promote the Automotive Accelerator in the lead-up to IAA New Mobility World 2019

Automotive Azure Customer Engagement Dataverse (CDS) Dynamics 365 Power Platform Sales

How to use Flow to update a quote marked as won in Dynamics 365 Project Service Automation V3.X

by Kuldeep Gupta

Find out how to leverage Flow to circumvent a nagging problem with Quotes in Dynamics 365 Project Service Automation

Business Process Mgmt Customer Engagement Dataverse (CDS) Dynamics 365 Power Automate Power Platform Project Management Project Service Automation Sales Quoting Service Management Workflow Management
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The newest Microsoft Power Platform hackathon will be education-focused and broadcasting globally

by MSDW Reporter

The TDGI Hack for Education on Saturday will raise money for charity as teams broadcasting live from around the world.

Customer Engagement Dataverse (CDS) Dynamics 365 Power Apps Power Automate Power BI Power Platform
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Licensing Update: Microsoft PowerApps Portal pricing will be tiered for external users

by Jason Gumpert

The update from Microsoft reduces concerns about excessively high authenticated user login costs, but questions remain.

Business Portal Customer Engagement Dataverse (CDS) Dynamics 365 Power Apps Power Automate Power Pages Power Platform
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Licensing Updates: Microsoft Dynamics 365 and Power Platform October 2019 changes for API consumption, customization, apps come into focus

by Jason Gumpert

Microsoft continues to clarify the new pricing, rules and restrictions planned for October 2019.

Customer Engagement Dataverse (CDS) Dynamics 365 Power Apps Power Automate Power Platform licenses

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Meet DocumentsCorePack, a Way to Increase Dynamics 365 CRM User Adoption

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Portals Community Call, July 2023: Power Pages Search

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Harnessing the Future of Dynamics 365: Unleash the Potential of Microsoft's Commercial Generative AI & Copilot

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Getting Started with Sales Nurturing and Marketing Automation

emfluence

Using automated workflows to send your messages

Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing Email Management Marketing Automation Marketing Resource Mgmt (MRM) Power Apps Power Platform Sales & Marketing

How to Create a Contact and Lead Scoring Methodology That Can Transform Your Business

emfluence

Setting forth an agreed upon contact and lead scoring methodology is key for the implementation of a collaborative, cross discipline nurture program

Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Power Apps Power Platform Sales & Marketing

Defining Your Customer Journey with Microsoft Dynamics CRM/CE

emfluence

Six steps towards successfully defining your customer journey with Microsoft Dynamics

Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Power Apps Power Platform Sales & Marketing

Using Multiple Lead or Scoring Models to Deliver the Right Message Across the Customer Journey

emfluence

Tracking and assigning values to prospect activity is just one small piece of the customer journey. Contact scoring has a place across the entire customer lifespan

Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Power Apps Power Platform Sales & Marketing

User Adoption of Microsoft Dynamics 365 and Marketing Automation

emfluence

Reap the many benefits of CRM and marketing automation working together to maximize ROI

Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Power Apps Power Platform Sales & Marketing
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Enhancing Franchise Data Management with Microsoft Fabric

Collectiv
Bluemont Group scaled insights across 85 Dunkin’ franchises
Architecture Automated Data Collection Automotive Construction Consumer Goods Data Integration Data Management Dataverse (CDS) Electronics Energy Fabric Financial Services

Consolidating CRM Systems for a Marine Construction Company

Arctic IT
Learn how the marine construction company worked with Arctic IT to migrate from Salesforce to Dynamics 365 Sales for a better connected solution.
Construction Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 Power BI Power Platform Sales

Improving Customer Support for Sonoma County ISD

Arctic IT
Learn how Sonoma County worked with Arctic IT to deploy Dynamics 365 Customer Voice for collecting employee feedback on support services by ISD with flexible real-time reporting.
Customer Service Customer Voice Dataverse (CDS) Dynamics 365 Government Power Automate Power Platform
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ServiceTeam ITAM

ServiceTeam ITAM lets you leverage Microsoft Power Apps, Dynamics 365 and the Power Platform eco-system to proactively plan...
Customer Engagement Customer Service Dataverse (CDS) Dynamics 365 Power Apps Power Automate Power BI Power Pages Power Platform

IT Service Management for Dynamics 365 Customer Service

Combine ITIL best practice with a market-leading service CRM to boost customer loyalty, internal productivity and team...
Customer Engagement Customer Service Customer Service Dataverse (CDS) Dynamics 365 IT Asset Management (ITAM) IT Service Management (ITSM) Power Pages Power Platform

ServiceTeam ITSM (IT Service Management)

Conceived in Power Apps®—ServiceTeam ITSM is the most Microsoft-centric ITSM solution on the market. Overcome silos, lower...
Dataverse (CDS) Dynamics 365 Dynamics CRM IT Asset Management (ITAM) IT Service Management (ITSM) Power Apps Power Automate Power BI Power Pages Power Platform
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