Copilot news & resources

Biz Apps Classroom, Ep. 17: Power Platform Community Conference 2024 Preview with Lisa Crosbie

by MSDW Reporter
Lisa's AI-centric workshop at #PPCC24 takes a different approach to introducing AI and Copilot concepts
Biz Apps Classroom Copilot Copilot Studio Customer Engagement Dynamics 365 MSDW Podcast Power Apps Power Automate Power Platform Power Platform Community Conference 2024

MSDW Podcast: Why CTI is a customer service game-changer, with Upland Software

by MSDW Reporter
Why CTI holds a fascinating place among IT assets as a bridge between AI and customer experience
Contact Center Contact Center Copilot Customer Engagement Customer Experience (CX) Customer Service Customer Service Dynamics 365 Dynamics CRM MSDW Podcast Telephony

HSO acquires New Zealand-based data and AI specialist Aware

by MSDW Reporter
This is HSO’s sixth acquisition since 2019’s Carlyle investment
AI and Machine Learning Azure BI and Reporting Copilot Data Management Databases Dynamics 365

From the Microsoft Dynamics 365 CRM Blogs: Sales Copilot features; Streamline workflows; Omnichannel tools; SharePoint integration permissions

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 CRM/CE blogs
Copilot Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Sales & Marketing

From the Microsoft Dynamics 365 Business Central blogs: Job queue fix; Power Automate integration; Auditing, tracking changes; Copilot features

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 Business Central blogs
Business Central Business Process Mgmt Copilot Dynamics 365 Power Automate Power Platform Workflow Management
Gold and silver

Microsoft to update partner benefits packages, retire gold and silver in 2025

by MSDW Reporter
Copilot, Defender for Endpoint, and other product licenses to be added to packages
AI and Machine Learning Azure Copilot Dynamics 365 Security

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How Agentic Copilot Solutions are Automating Real Business Workflows

JourneyTeam

The Future of Dynamics GP is Intelligent: Introducing Enavate AI for GP

ENAVATE

How to Detect and Merge Duplicate Records in Dynamics 365 CRM

Inogic

Leaders' Guide to AI: The 6 Foundations for a Thriving AI Environment

WebSan Solutions

AI Business Solutions Partner Show, October 2025: Accelerating SMB Sales with Microsoft’s Craig Crescas

TD SYNNEX
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The Smart Buyer’s Guide to Microsoft 365 & Copilot

JourneyTeam
Smarter Work with Microsoft 365 & Copilot: What You Should Know
AI Agents AI and Machine Learning Azure Copilot Copilot Studio Power Platform Robotic Process Automation (RPA) Unified Communication Workflow Management

AI in AP - How Artificial Intelligence Will Change Accounts Payable Processes

Dooap
How AI is now being used in Accounts Payable
AI and Machine Learning AP Automation Accounting Azure Copilot Dynamics 365 Robotic Process Automation (RPA)

Transitioning from Dynamics GP to Dynamics 365 Business Central

Encore Business Solutions
Key information, timelines, and actions for moving to Dynamics 365 Business Central
Accounting Business Central Copilot Dynamics 365 Dynamics GP

8 Keys to Success with AI

360 Visibility
What separates a successful AI implementation with a failed one
Copilot

Why Your ERP Can't Do it All: A Finance Leader's Guide to CPM

Vena Solutions
Upgrade planning beyond Excel. Discover how Dynamics users streamline forecasting with CPM, no ERP replacement needed
AI and Machine Learning Azure Business Central Copilot Dynamics 365 Dynamics GP Dynamics NAV
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National Optical Retailer Accelerates ERP Migration and Multi-Entity Automation with Microsoft Dynamics 365 F&SCM and AMCS

Avantiico
Discover how a leading optical retailer modernized operations via Microsoft Dynamics 365 Finance & Supply Chain Management and reduced ERP migration time by 90 percent using AMCS
BI and Reporting Copilot Data Integration Data Migration Dynamics 365 Finance and Operations Healthcare Multi-Entity Management Power BI Power Platform

Case Story: How a Solar Company in North America Streamlined its Business with Business Central and CRM

Dynamics Square USA
How a solar energy company in Canada fixed their workflow problems by switching to modern business software
Business Central Copilot Customer Engagement Customer Insights - Data Customer Service Dynamics 365 Dynamics NAV Electronic Signatures Energy

How a Non-Profit Slashed ERP Costs by 60%

Dynamics Square USA
See how a leading non-profit cut ERP costs by 60% and redefined global operations with Dynamics 365.
Copilot Customer Engagement Customer Service Dynamics 365 Finance and Operations Government Health & Wellness Healthcare Human Resources (Talent) Not For Profit
More Copilot Case Studies

Expense Entry Agent by HSO Smarter Expense Submission Starts Here

Automate Expense Capture & Submission Directly in Teams Manual expense reporting is time-consuming, error-prone, and...
Architecture Azure Construction Copilot Engineering Expense Management Financial Services Government Legal Manufacturing Not For Profit Professional Services

Customer Service Agent: Smarter Customer Service Starts Here

Customer Service-focused. Microsoft-powered. HSO-delivered. The HSO Customer Service Agent is an AI-powered digital assistant...
Architecture Construction Copilot Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics CRM Email Management Engineering Financial Services Government Legal

PayFlow Agent by HSO: Smarter Vendor Communication Starts Here

Designed for Finance. Built with Microsoft. Delivered by HSO. Leverage the power of Microsoft Dynamics 365, Copilot Studio...
Accounting Architecture Billing Construction Copilot Document Automation Dynamics 365 E-Invoicing Email Management Engineering Finance and Operations Financial Services

Time Entry Agent by HSO: Smarter Time Entry Starts Here

Services-focused. Microsoft-powered. HSO-delivered. The Time Entry Copilot Agent combines the familiarity of Microsoft Teams...
Architecture Construction Copilot Dynamics 365 Engineering Expense Management Finance and Operations Financial Services Government Legal Manufacturing Not For Profit

Solver Datasheet

For organizations looking to accelerate growth and gain complete insight into their business, Solver is a cloud-based...
Azure Copilot Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics Marketing Dynamics NAV Dynamics SL Fabric
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