Customer Engagement news & resources

Microsoft Dynamics Webcasts, January 23-27, 2017: AX inventory closing; Dynamics 365 for high-tech; Document management for digital transformation

by Dann Anthony Maurno
Microsoft Dynamics Webcasts, January 23-27, 2017: Microsoft Dynamics experts weigh in weekly on channel news, how to and Dynamics product direction.
Business Central Costing for Microsoft Dynamics AX & 365 for Operations Customer Engagement Digital Transformation Distribution Document Management Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Electronics

CPQ: The ultimate sales enabler for Microsoft Dynamics users

by Lou Washington
Configure-price-quote capability, backed up by Dynamics AX or Dynamics CRM, means salespeople doesn’t have to say “I’ll check with the office and get back to you.”
CPQ (Configure, Price, Quote) Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Electronics Fabless Semiconductor Finance and Operations Manufacturing Manufacturing Sales Quoting

Microsoft Dynamics Partner Roundup: Retail payments for Dynamics 365; CRM data deduping; Quebec managed services acquisition; GP + payment gateway

by Linda Rosencrance
A selection of announcements from the Microsoft Dynamics partner channel
Commerce Credit Card Processing Customer Engagement Data Integration Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Finance and Operations Managed Services Payment Processing Retail

Microsoft Flow can extend Dynamics 365 further than you've ever imagined

by Jerry Weinstock
Flow’s ability to connect Microsoft Dynamics 365 customer experience apps to other cloud based applications is extensive and growing
Business Process Mgmt Business Rules Mgmt Customer Engagement Data Integration Data Management Dynamics 365 Dynamics CRM Flow Power Automate Power Platform Workflow Management

InsideSales.com raises $50 million in growth equity led by Polaris, Microsoft

by Linda Rosencrance
Company plans to create Playbooks for Dynamics 365, fund Ireland expansion
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Dynamics CRM Power Automate Sales Sales & Marketing

High-tech manufacturing: The case for Microsoft Dynamics 365 to reach beyond four walls

by Karen Kroll
With both ERP and CRM, Dynamics 365 uniquely suits the high-tech industry and its lengthy supply chains, says Armanino.
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Electronics Manufacturing Sales Sales & Marketing

Data & Analytics: Four ways bleeding edge technology just makes you bleed

by Joni Girardi
Are you and your organization intelligent enough already? DataSelf CEO praises mature technology.
Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Finance and Operations Virtualization

Sitecore unveils major release of Sitecore Commerce at NRF Big Show

by Dann Anthony Maurno
The easy customer experience should be both lifelong and easy on the seller too, says Sitecore.
Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics AX Dynamics CRM E-Commerce Finance and Operations NRF BIG Show 2017 Retail POS

BI: Data collection is easy, but productizing it makes it actionable

by Linda Rosencrance
Productization of data makes it even more immediate, more usable, says ZAP BI
BI and Reporting Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Finance and Operations

Microsoft Dynamics Webcasts, January 16-20, 2017: AX standard costing tools; Future-proof inventory management; Easy BI data builds

by Dann Anthony Maurno
Microsoft Dynamics experts weigh in weekly on channel news, how-to and Dynamics product direction.
Accounting BI and Reporting Business Central Costing for Microsoft Dynamics AX & 365 for Operations Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Finance and Operations Inventory Management

LATEST VENDOR RESOURCES

Unleash Copilot in Dynamics 365 Customer Engagement

Encore Business Solutions

LPA Lays the Groundwork for a Data-Driven Future with Dynamics 365 and aec360

HSO

KCI Modernizes Project Delivery and Business Planning with Microsoft Dynamics 365 and aec360

HSO

Beyond the List: Elevating Your Audience Strategy in Dynamics 365 Customer Insights

Coffee + Dunn

How to Infuse AI into Microsoft Business Applications

HSO
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Breaking Silos: The Strategic Advantage of Sales & Marketing Alignment

Coffee + Dunn
Explore the strategic benefits of aligning sales and marketing, from first touch to closed deal.
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Sales & Marketing

Connecting Marketing Impact to Revenue Growth: Building a Modern Value Measurement Framework

Coffee + Dunn
A practical model that connects performance metrics across stages, departments, and systems
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Marketing Automation Sales & Marketing

The Modern Guide to Microsoft Dynamics and Marketing Automation

emfluence
Turn your Microsoft Dynamics data into automated, revenue-driving campaigns with this practical guide to marketing automation
Customer Engagement Dynamics 365 Dynamics CRM Marketing Automation Sales & Marketing

AI-Powered xFP&A: The Future of Financial Planning

Solver
Explore the transformative power of AI in xFP&A
BI and Reporting Business Central Corporate Perf Mgmt (CPM) Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Finance and Operations Financial Management

Project Management HEADSTART for Microsoft Dynamics 365 Sales

Sikich
A project management solution to help you manage your workforce effectively.
BI and Reporting Customer Engagement Dynamics 365 Project Management Sales
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QualiChem Drives Smarter Field Operations with Maplytics for Dynamics 365

Inogic
Customer Engagement Dynamics 365 Web-based Mapping

Enpro, Inc.: Gaining Efficiency With a New Dynamics 365 CRM System

Forvis Mazars
Integrating a new CRM system with an existing ERP system helped Enpro, Inc. increase efficiency.
Customer Engagement Dynamics 365 Field Service Field Service Manufacturing Power BI Power Platform Sales Sales & Marketing

Axiom: Dynamics 365 CRM System Improvements Enhance Sales Forecasting

Forvis Mazars
An upgraded CRM system led to improved sales processes with better forecasting for Axiom.
Customer Engagement Dynamics 365 Dynamics GP Engineering Sales Sales & Marketing

Haire Group: Transforming Operations With Microsoft Dynamics 365 CRM

Forvis Mazars
Haire Group’s Microsoft integration helped streamline processes and improve efficiency.
Customer Engagement Dynamics 365 Manufacturing Sales Sales & Marketing

Gaubert Oil: Reaping the Benefits of a Unified System with Microsoft Dynamics 365

Forvis Mazars
Gaubert Oil’s transition to Microsoft Dynamics 365 Marketing boosted productivity for employees.
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Marketing Automation Oil Sales Sales & Marketing
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WhatsApp4Dynamics – WhatsApp Integration with Microsoft Dynamics 365 CRM

WhatsApp4Dynamics is a powerful communication and customer engagement solution that integrates WhatsApp Business directly...
Communications Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Dynamics 365 Power Apps Power Platform Sales

PlanAutomate Project Analyst AI Overview

Download the 2-page brochure to learn more about PlanAutomate's AI Analyst included in their software. Don’t settle for “book...
Aerospace & Defense Architecture Chemicals Construction Customer Engagement Dynamics 365 Dynamics AX Energy Engineering Finance and Operations Government Government Contractors

PlanAutomate Overview

Download this 2-page brochure that provides a high-level overview of PlanAutomate, our solutions, and services for project...
Aerospace & Defense Architecture Business Process Mgmt Construction Customer Engagement Dynamics 365 Dynamics AX Energy Engineering Finance and Operations Financial Management Government

User Adoption Monitor – Track, Measure & Improve Dynamics 365 CRM Engagement

User Adoption Monitor is an intelligent user activity tracking and performance analytics app for Microsoft Dynamics 365 CRM...
Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Dataverse (CDS) Dynamics 365 Field Service Power Apps Power Platform Project Service Automation Sales

PlanAutomate Quick Guide

This Quick Guide will help you understand PlanAutomate and Project Automation for Dynamics 365 Finance at a high-level and...
Aerospace & Defense Architecture Chemicals Construction Customer Engagement Dynamics 365 Energy Engineering Finance and Operations Government Contractors Industrial Equipment Life Sciences
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