Field Service news & resources

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Two new Microsoft Dynamics 365 Mixed Reality updates bolster integrated use cases

by Jason Gumpert

Tie-ins to Common Data Service will add more MR data to business processes

CPQ (Configure, Price, Quote) Customer Engagement Customer Service Dynamics 365 Field Service Field Service Guides HoloLens Mixed Reality Product Visualize Sales/Product Configurator
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Microsoft to end plan-based licensing of Dynamics 365 Customer Engagement, aiming for focus on app value

by Jason Gumpert

Decision driven by low multi-app use and concerns over focus on discounts over value, company tells partners at Inspire 2019.

Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Field Service Finance and Operations Inspire 2019 Power Apps Power Automate Power Platform Project Service Automation Sales
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Microsoft Forms Pro reaches general availability, signaling wind down of Dynamics 365 Voice of the Customer

by MSDW Reporter

D365 Customer Engagement app customers to get a base entitltement of survey responses per month. 

BI and Reporting Business Process Mgmt Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Data Management Dataverse (CDS) Dynamics 365 Field Service Forms Pro
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With Guides, Microsoft's Mixed Reality tech for first line workers is crossing over to Dynamics 365

by Jason Gumpert

Microsoft is selling its mixed reality tech, including Guides, as a solution to capture high value institutional wisdom stored -- until now -- in the heads of experienced ...

Customer Engagement Dynamics 365 Field Service Finance and Operations Mixed Reality Power Platform Training
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With PowerApps Portals, Microsoft to make portal creation easier with Common Data Service

by Jason Gumpert

Dynamics 365 portals will be brought along; Licensing details expected in July.

Business Apps Summit 2019 Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dataverse (CDS) Dynamics 365 Field Service Portals Power Apps Power Platform
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Microsoft announces 2019 Partner of the Year awards, with added business apps categories

by MSDW Reporter

Nearly 3,000 nominations yield new awardees – and some stalwarts.

Business Central Customer Engagement Customer Service Dynamics 365 Field Service Power BI Power Platform Sales

Microsoft Dynamics Partner Roundup: Channel management; Document + payment automation; Jet acquired; VAR buy; Payroll for BC; Connected field service

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

AP Automation BI and Reporting Business Central Customer Engagement Document Automation Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV Field Service Field Service Finance and Operations
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Inventory management with Microsoft Dynamics 365 for Field Service: A real growth opportunity

by Allan Lee

Integrated inventory management with Dynamics 365 for Field Service is vital for fixing service contractor inefficiencies

Business Performance Mgmt Customer Engagement Customer Service Customer Service Data Integration Dynamics 365 Dynamics CRM Field Service Field Service Inventory Management Project Service Automation Service Management

Microsoft Dynamics Partner Roundup: Field service; Web agent; Nonprofits solution; Sportswear win

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Business Central Commerce Customer Engagement Dynamics 365 Field Service Field Service Not For Profit Retail Sales and Operations Planning
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Microsoft Dynamics Profile: Working to boost interest in the intersection of IoT and Customer Engagement

by Linda Rosencrance

Kyle Hill has become an evangelist of sorts for artificial intelligence, IoT, and bots in the contexrt of Dynamics 365 for Customer Engagement.

Bots Business Process Mgmt Customer Engagement Data Integration Dynamics 365 Dynamics CRM Field Service Field Service Internet of Things (IoT) MVP Manufacturing

LATEST VENDOR RESOURCES

Preventative Maintenance in Dynamics 365 Field Service

WebSan Solutions

Simon Roofing: Achieving Project Goals with Microsoft Dynamics 365 CE (CRM)

Sikich

Advanced View Controls in Dynamics 365 CRM

Encore Business Solutions

Unleash Copilot in Dynamics 365 Customer Engagement

Encore Business Solutions

Best Practices for Lead Management in Dynamics 365 CRM

Encore Business Solutions
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The Smart Leader’s Guide to Microsoft Copilot

Dynamics Square USA
Discover how smart leaders are using Copilot to accelerate decisions, streamline operations, and drive measurable value
AI and Machine Learning Azure Business Central Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Service Customer Voice Dynamics 365

Achieving Greater Insight, Not Bigger Data

Prodware

Shift your focus from data to insight to produce the right product at the right time

AI and Machine Learning Automated Data Collection Azure Consumer Goods Customer Engagement Customer Experience (CX) Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Data Management

How Industrial Equipment Manufacturers are Becoming Future Ready Now

Avanade

Successful transformations depend on three dimensions

Azure Customer Engagement Dynamics 365 Dynamics CRM Field Service Finance and Operations Industrial Equipment Internet of Things (IoT) Manufacturing Power Platform

Rethink Manufacturing for the Future

Avanade

5 priorities for manufacturing resilience and responsiveness

AI and Machine Learning Azure Customer Engagement Dynamics 365 Dynamics CRM Field Service Finance and Operations Internet of Things (IoT) Manufacturing Mixed Reality Power Platform Project Operations

How to Transition from the Field Service Mobile (Xamarin) app to Resco Field Service 2.0

Resco

Preparing for the transition from Microsoft Dynamics 365 Field Service with the Field Service Mobile app to the Power-Apps-based Field Service (Dynamics 365) mobile app

Automated Data Collection Business Central Configuration & Development Customer Engagement Data Integration Data Management Dynamics 365 Dynamics NAV Energy Field Service Field Service Healthcare
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Enpro, Inc.: Gaining Efficiency With a New Dynamics 365 CRM System

Forvis Mazars
Integrating a new CRM system with an existing ERP system helped Enpro, Inc. increase efficiency.
Customer Engagement Dynamics 365 Field Service Field Service Manufacturing Power BI Power Platform Sales Sales & Marketing

Infographic: How Simon Roofing Improved Its Customer Service with Microsoft Dynamics 365

Sikich
Discover how Simon Roofing elevated customer service and streamlined operations with Microsoft Dynamics 365—explore their transformation journey!
Azure Construction Customer Engagement Customer Insights - Data Customer Service Dynamics 365 Dynamics CRM Field Service Integration Power Automate Power BI Power Platform

Enterprise Inns Achieves 25% Increase of Completed Property Inspections with Resco

Resco

Learn how Britain's largest pub company transformed the way their field agents do business

Architecture Business Central Configuration & Development Construction Customer Engagement Customer Relationship Mgmt Data Integration Data Management Dynamics 365 Field Service Field Service Food & Beverage

AMF Bakery Systems Implements D365

Sikich

Achieved tangible costs savings by reducing their investment in on-premises hardware.

Accounting CAD/CAM/CAE Customer Engagement Dynamics 365 Field Service Field Service Finance and Operations Financial Management Industrial Equipment Manufacturing Manufacturing Product Lifecycle Mgmt
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Alerts4Dynamics – Real-Time Alerts & Notifications in Dynamics 365 CRM

Alerts4Dynamics is a comprehensive Dynamics 365 alert tool that helps you create, schedule, and manage real-time...
Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics CRM Field Service Power Apps Power Platform Project Service Automation Sales

Maplytics — a Location Analytical Companion for Dynamics 365 CRM

Maplytics is a Microsoft-certified geo-analytical mapping solution that embeds location intelligence directly into Microsoft...
Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Field Service Power Apps Power Pages Power Platform Project Service Automation

DeDupeD – Detect, Prevent & Merge Duplicates in Dynamics 365 CRM

DeDupeD is an advanced duplicate data management solution for Microsoft Dynamics 365 CRM and Dataverse. It ensures your CRM...
Agriculture Architecture Automotive Customer Engagement Customer Service Data Management Dataverse (CDS) Design & Decorating Dynamics 365 Dynamics CRM Field Service Power Apps
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