Field Service news & resources

Microsoft deploys next generation AI capabilities for enterprises

by Eamon McCarthy Earls

Microsoft will add Copilot capabilities to the standard Dynamics 365 Field Service app, the Dynamics 365 Field Service app in Microsoft Teams, new integration between the ...

AI and Machine Learning Azure Compute Customer Engagement Development Dynamics 365 Field Service Field Service Integration Mobile Applications Sales & Marketing

MSDW Podcast: Advanced Mobile Experiences for Field Workers in 2023

by MSDW Reporter
Business Central Customer Engagement Dynamics 365 Dynamics NAV Field Service Field Service MSDW Podcast Mobile Applications Power Apps Power Platform
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12 Key Takeaways Dynamics 365 Customer Engagement Users Can Expect from the Productivity Tools Showcase

by Anya Ciecierski

A new event on November 2 features four vendors that have helped thousands of Dynamics customers

Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Document Management Dynamics 365 Field Service Marketing Automation Sales Sales & Marketing Subscription Management Unified Communication Web-based Mapping

Microsoft Dynamics Partner Roundup: Implementation partner; Collaboration; Partnerships

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

AP Automation Azure Business Central Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 E-Commerce Field Service Finance and Operations Financial Management Invoice Processing

MSDW Podcast: Field Service Technology Trends in the Microsoft Cloud

by MSDW Reporter
AI and Machine Learning Azure Customer Engagement Dynamics 365 Field Service Field Service Internet of Things (IoT) MSDW Podcast Mixed Reality Mixed Reality Power BI
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CBRE building its next gen retail facilities management solution with Microsoft Dynamics 365 Field Service

by MSDW Reporter

CBRE’s fmPilot solution for large retail and multi-site sector will add a range of Field Service capabilities

Business Process Mgmt Customer Engagement Customer Service Dynamics 365 Field Service Field Service Real Estate Retail Service Management
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Get to know Microsoft Dynamics 365 Mobile offline-first

by Arvind Khadye

The new offline model offers a unified and simplified experience across interfaces

Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Dataverse (CDS) Dynamics 365 Field Service Mobile Applications Power Apps Power Platform Project Operations Sales

MSDW Podcast: Mobility strategy and planning with Ivan Stano of Resco

by MSDW Reporter
Business Central Customer Engagement Dynamics 365 Field Service Field Service MSDW Podcast Mobile Applications
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Finding the right fit: A Microsoft partner CEO shares his acquisition experience in the channel

by Eamon McCarthy Earls

How Andy Neal aimed to sell his Microsoft partner business on his own terms

Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Field Service Portals Power Pages Power Platform Sales
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Location Intelligence: Know the 'where' of your Dynamics 365 data

by Sam Kumar

Examining common use cases for location data in the context of marketing, sales, and service scenarios

Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Field Service Field Service Power Platform Sales Sales & Marketing

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Preventative Maintenance in Dynamics 365 Field Service

WebSan Solutions

Simon Roofing: Achieving Project Goals with Microsoft Dynamics 365 CE (CRM)

Sikich

Advanced View Controls in Dynamics 365 CRM

Encore Business Solutions

Unleash Copilot in Dynamics 365 Customer Engagement

Encore Business Solutions

Best Practices for Lead Management in Dynamics 365 CRM

Encore Business Solutions
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The Smart Leader’s Guide to Microsoft Copilot

Dynamics Square USA
Discover how smart leaders are using Copilot to accelerate decisions, streamline operations, and drive measurable value
AI and Machine Learning Azure Business Central Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Service Customer Voice Dynamics 365

Achieving Greater Insight, Not Bigger Data

Prodware

Shift your focus from data to insight to produce the right product at the right time

AI and Machine Learning Automated Data Collection Azure Consumer Goods Customer Engagement Customer Experience (CX) Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Data Management

How Industrial Equipment Manufacturers are Becoming Future Ready Now

Avanade

Successful transformations depend on three dimensions

Azure Customer Engagement Dynamics 365 Dynamics CRM Field Service Finance and Operations Industrial Equipment Internet of Things (IoT) Manufacturing Power Platform

Rethink Manufacturing for the Future

Avanade

5 priorities for manufacturing resilience and responsiveness

AI and Machine Learning Azure Customer Engagement Dynamics 365 Dynamics CRM Field Service Finance and Operations Internet of Things (IoT) Manufacturing Mixed Reality Power Platform Project Operations

How to Transition from the Field Service Mobile (Xamarin) app to Resco Field Service 2.0

Resco

Preparing for the transition from Microsoft Dynamics 365 Field Service with the Field Service Mobile app to the Power-Apps-based Field Service (Dynamics 365) mobile app

Automated Data Collection Business Central Configuration & Development Customer Engagement Data Integration Data Management Dynamics 365 Dynamics NAV Energy Field Service Field Service Healthcare
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Enpro, Inc.: Gaining Efficiency With a New Dynamics 365 CRM System

Forvis Mazars
Integrating a new CRM system with an existing ERP system helped Enpro, Inc. increase efficiency.
Customer Engagement Dynamics 365 Field Service Field Service Manufacturing Power BI Power Platform Sales Sales & Marketing

Infographic: How Simon Roofing Improved Its Customer Service with Microsoft Dynamics 365

Sikich
Discover how Simon Roofing elevated customer service and streamlined operations with Microsoft Dynamics 365—explore their transformation journey!
Azure Construction Customer Engagement Customer Insights - Data Customer Service Dynamics 365 Dynamics CRM Field Service Integration Power Automate Power BI Power Platform

Enterprise Inns Achieves 25% Increase of Completed Property Inspections with Resco

Resco

Learn how Britain's largest pub company transformed the way their field agents do business

Architecture Business Central Configuration & Development Construction Customer Engagement Customer Relationship Mgmt Data Integration Data Management Dynamics 365 Field Service Field Service Food & Beverage

AMF Bakery Systems Implements D365

Sikich

Achieved tangible costs savings by reducing their investment in on-premises hardware.

Accounting CAD/CAM/CAE Customer Engagement Dynamics 365 Field Service Field Service Finance and Operations Financial Management Industrial Equipment Manufacturing Manufacturing Product Lifecycle Mgmt
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Alerts4Dynamics – Real-Time Alerts & Notifications in Dynamics 365 CRM

Alerts4Dynamics is a comprehensive Dynamics 365 alert tool that helps you create, schedule, and manage real-time...
Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics CRM Field Service Power Apps Power Platform Project Service Automation Sales

Maplytics — a Location Analytical Companion for Dynamics 365 CRM

Maplytics is a Microsoft-certified geo-analytical mapping solution that embeds location intelligence directly into Microsoft...
Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Field Service Power Apps Power Pages Power Platform Project Service Automation

DeDupeD – Detect, Prevent & Merge Duplicates in Dynamics 365 CRM

DeDupeD is an advanced duplicate data management solution for Microsoft Dynamics 365 CRM and Dataverse. It ensures your CRM...
Agriculture Architecture Automotive Customer Engagement Customer Service Data Management Dataverse (CDS) Design & Decorating Dynamics 365 Dynamics CRM Field Service Power Apps
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