Telephony news & resources

Managing telephony in Dynamics 365 Contact Center

Microsoft extends Dynamics 365 Contact Center telephony with Teams Phone

by Jason Gumpert
Following April preview, GA allows customers to use Teams Phone and related licenses for Contact Center telephony
Contact Center Contact Center Copilot Customer Engagement Customer Service Customer Service Dynamics 365 Telephony

Microsoft introduces multilingual voice agents in Dynamics 365 Contact Center

by MSDW Reporter
There are two ways to deploy support for multiple languages in a single agent
Contact Center Copilot Studio Customer Engagement Customer Experience (CX) Customer Service Dynamics 365 Power Platform Telephony

MSDW Podcast: Why CTI is a customer service game-changer, with Upland Software

by MSDW Reporter
Why CTI holds a fascinating place among IT assets as a bridge between AI and customer experience
Contact Center Contact Center Copilot Customer Engagement Customer Experience (CX) Customer Service Customer Service Dynamics 365 Dynamics CRM MSDW Podcast Telephony
Grey phone on wood panel

Microsoft announces new AI-centric Business App, Dynamics 365 Contact Center

by Jason Gumpert
New Copilot-focused solution reaches GA on July 1
Contact Center Contact Center Customer Engagement Customer Experience (CX) Customer Service Dynamics 365 Dynamics CRM Telephony

Azure Partner Roundup: Foundation model; AI voice analysis; Open inference API

by MSCN Reporter
The latest Azure partner updates
AI and Machine Learning Azure Compute Development Integration Life Sciences Telephony

Microsoft Dynamics Partner Roundup: Warehouse app upgrade; SMS for D365 CRM; Expanded partnership; New exec

by MSDW Reporter
Customer Engagement Dynamics 365 Manufacturing Supply Chain Management Telephony

From the Microsoft Dynamics 365 CE/CRM Blogs: Formula suggestions; SharePoint integration; Phone call tagging; Data masking

by MSDW Reporter
A selection of the latest insights from the Dynamics 365 CRM blogs
Business Process Mgmt Customer Experience (CX) Customer Relationship Mgmt Customer Service Data Integration Document Management Dynamics 365 Sales & Marketing Security Telephony
azure-operator-nexus-image.jpg

Microsoft announces the general availability of Azure Operator Nexus

by MSCN Reporter

The offering is intended to help reduce total cost of ownership, support efficiency with advanced AI and automation, and support distributed software networks

Azure Compute Development Integration Networking Telecommunications Telephony

MSDW Podcast: Solving Contact Center challenges with Microsoft Business Applications

by MSDW Reporter
Call Tracking Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 MSDW Podcast Power Platform Telephony

Azure Partner Updates: Managed database; Infrastructure mapping; Fiber connectivity

by MSCN Reporter

The latest Azure partner updates

AI and Machine Learning Azure Compute Data Management Databases Development Integration Networking Telecommunications Telephony Web-based Mapping

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Lead the Change: Build a Future-Proof Customer Contact Center with AI

JourneyTeam
Ready to modernize your contact center? This guide breaks down exactly how.
Call Tracking Contact Center Contact Center Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Telephony
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