Telephony news & resources

Most elements of the Digital Contact Center Platform are ready, Microsoft says

by Jason Gumpert

Microsoft representatives share details of what's ready to go and what will be changing

AI AI and Machine Learning Azure Call Tracking Copilot Studio Customer Engagement Customer Experience (CX) Customer Service Customer Service Customer Service Insights Dynamics 365 Networking

Azure Partner Updates: Peering Service carrier; Advanced Specialization; Agentless runtime protection

by MSCN Reporter

The latest Azure partner announcements

Azure Compute Development Hybrid Microsoft Teams Security Telecommunications Telephony

My favorite new features coming to Microsoft Dynamics 365 Sales, Marketing, and Customer Service in 2021 release wave 2

by Heidi Neuhauser

15 new and updated capabilities that are sure to improve customer experiences

Business Process Mgmt Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Management Dynamics 365 Marketing Marketing Automation Sales Sales & Marketing Telephony

RADCOM integrates its 5G assurance offering with Azure

by MSCN Reporter

RADCOM deploys a 5G assurance system on Azure

AI and Machine Learning Azure Compute Development Integration Telecommunications Telephony

Microsoft Dynamics Partner Roundup: Product updates; New practice group; Partnership

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Customer Engagement Customer Service Data Integration Dynamics 365 Dynamics AX Dynamics CRM EDI Finance and Operations Order Management Telephony

Microsoft Dynamics Partner Roundup: QGate intelli-CTi; Dev community update; Secure emails and docs for NAV; Partner merger in FinServ

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Aerospace & Defense Azure Business Central Customer Engagement Document Management Dynamics 365 Dynamics NAV Email Management Finance and Operations Financial Services Government Security

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Unleashing the Power of AI with CTI: The Unsung Hero for Exceptional Customer Experiences

Upland InGenius

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