Across the product line, subject matter experts educated our readers on the latest features and emerging technology from the Microsoft cloud
Adds pre-built integration of messaging channels with D365 Sales and Customer Service
How Andy Neal aimed to sell his Microsoft partner business on his own terms
Keep these capabilities in mind when looking for user adoption tools to support your CRM solution
The combined organization covers broader geography with 80 staff
Examining common use cases for location data in the context of marketing, sales, and service scenarios
This is HSO's third acquisition in North America since it received funding in 2019
As interest grows in edge computing scenarios, experts must offer strategies that build trust, says solution architect Andy Nelson
15 new and updated capabilities that are sure to improve customer experiences
Customer xxperience overtakes price and product
How Dynamics 365 Customer Service and ITIL help Microsoft partners meet customer demand through technology and best practice
Learn how leading companies are moving beyond traditional CRM capabilities and achieving true customer engagement
3 Secrets all Dynamics CRM customers should know about customer service
B2B clients want the freedom to pay their bills online
A seamless data set that gives patients the best experience when they visit their clinics
Wolters Kluwer partners with Prodware to implement Microsoft Dynamics 365 Business Central, Customer Engagement and the Power Platform to address its digital transfo...
