Business Process Mgmt news & resources

The orchestration of front and back offices not only requires a smart CRM platform like Dynamics CRM, but an even smarter new generation integration framework.

A cautious procurement process, a hands-on partner, and a customer willing to take calculated risks on new software should provide the makings of a successful ERP/CRM makeover 

While the PIR itself is a valuable exercise, recommendations must be acted upon to bring about real results and set the stage for a continuous improvement culture.

The solution is optimized for rapid deployment to companies operating in a multi-entity, multi-currency, multi-taxation and/or multi-language environment

Once the dust has settled on your AX implementation, take the opportunity to move the solution into a second, more impactful, phase

From business process to updates to email, new users must be ready to take on the unique range of capabilities and requirements of CRM Online

When is the right time for a post-implementation review, and what are the key deliverables you can expect?

Answering the question of why a BI tool is not simply a replacement for Excel

Azure SQL compatibility, workflow, and document automation expected in NAV 2016, while more Office 365-native capabilities planned for the future

New to CRM, or want to learn new capabilities (like social CRM)? A Dynamics CRM MVP tells you how in a new webinar series