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How To Utilize Feedback From Your Post Implementation Review For Maximum Impact

by Rahul Mohta
Independent Advisor, Real Dynamics,

A post-implementation review (PIR) of your Microsoft Dynamics AX business solution can be a cost-effective way to guide your decisions on future investments in ERP and related capabilities. While the PIR itself is a valuable exercise, recommendations must be acted upon to bring about real results. Immediately after a PIR, stakeholders should begin to define a strategic roadmap and project plan to start developing improvements to the solution that are both high value and achievable.

An iterative approach to business transformation that targets the highest value, lowest effort issues offers your organization the best chance of measurable improvements. It allows the team to identify shared challenges, investigate the out of the box capabilities that may be able to address them, and provide a mechanism for adding new pain points to the backlog as they are identified and prioritized.

Business Transformation Plan

Key Business Challenges: Here is a sample matrix for common challenges, their business impact, and best practice solutions for mitigating them. As you can see from the timing indicator, some can be implemented immediately, while others (for example, structural issues) may have to wait until the next upgrade. Of course, the focus of your PIR will be tailored to the unique needs of your environment.

Current State: Key Challenges 

Unused Potential of Dynamics AX: Dynamics AX offers rich functionality and Microsoft continues to add new features with every release. ...

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About Rahul Mohta

Rahul Mohta is a value advisor for Microsoft Dynamics 365. He has solid techno-functional experience in Microsoft Dynamics 365 for Finance and Operations for Dynamics platform evaluation, end to end implementations, strategic initiatives, mergers and acquisitions, roll outs, training and advisory.

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