New enterprise solution combines a broad range of agent-based sales and service capabilities
Microsoft representatives share details of what's ready to go and what will be changing
Latest features and some due soon update Dynamics 365 Customer Service.
No-code chatbot solution for customer services promises to identify the right virtual agent use cases
Unification of digital messaging add-ons includes future updates, says GM.
A focus on pre-built tools and algorithms, with integration to Customer Service, Customer Service Insights, Flow.
Customer xxperience overtakes price and product
Shift your focus from data to insight to produce the right product at the right time
