Dynamics CRM news & resources

Dialing for Dollars: Merging Marketing and Technology for CRM Success

by David Lee
And Here's a Special Opportunity for Your Company to Benefit
BI and Reporting Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing

Microsoft Says It’s Serious About Dynamics “Mobile Solutions”

by Jason Gumpert
Dynamics AX and CRM Are the Focus of Initial Effort
Collaborative Workspaces Dynamics AX Dynamics CRM

New Survey: The Dynamics 2008 Marketplace Promises to Be, Well…Dynamic, Partners Report

by Jason Gumpert
In MSDynamicsWorld.com Survey, Dynamics Partners Upbeat About Business, But Complain About Users' Preparation and Microsoft's Industry Focus
Business Central Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL

Does the Emergence of Dynamics CRM Live Mean Salesforce.com’s Days Are Numbered?

by Jon Petrucelli
Why Microsoft Dynamics CRM 4.0 and CRM Live present significant competition to Salesforce.com.
Configuration & Development Customer Relationship Mgmt Dynamics CRM

From the Blogs: Put CRM to Work...On Convergence; Migrating Data from Salesforce.com; Use AX to Check on Performance

by Jared Berezin
News from a Variety of Dynamics Blogs
BI and Reporting Configuration & Development Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics AX Dynamics CRM Financial Management Marketing Sales Sales & Marketing

CRM: Art or Science?

by David Lee
To Support the "Artistic" Side of CRM, You Need a System That Captures Every Relevant Detail
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing

From the Blogs: License Keys That Work, Dynamics Entrepreneur Qs, Top Downloads, and More

by Jason Gumpert
News from a Variety of Dynamics Blogs
Business Central Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Dynamics NAV Financial Management Marketing Sales Sales & Marketing

Here Today and...Here Tomorrow, Too: The Challenge of Capturing Changed Data Between Applications

by James A.
Four "Best Practice" Design Patterns for Net Change
Business Central Configuration & Development Dynamics 365 Dynamics CRM Dynamics GP Dynamics NAV

The First Looks at CRM 4.0

by Jason Gumpert
Reviewer Says CRM 4.0 Solves Some Problems of Previous Version
Customer Relationship Mgmt Dynamics CRM

When Failure Is an Option in CRM Projects

by David Lee
Why is the failure rate for CRM projects so high?
Customer Relationship Mgmt Dynamics CRM

LATEST VENDOR RESOURCES

Mastering Microsoft Partner Incentives: FY26 Opportunities

MSDW Features

Connecting the Dynamics Universe at Community Summit North America

MSDW Features

From CRM to Campaign: A Microsoft Partner’s Guide to Smarter Marketing Automation

emfluence

Specialized Views in Dynamics 365 CRM

Encore Business Solutions

Advanced View Controls in Dynamics 365 CRM

Encore Business Solutions
More Dynamics CRM Videos

Connect the Customer Journey with Dynamics and Marketing Automation

emfluence
Unify your CRM and marketing automation to deliver smarter, more connected customer experiences that drive revenue.
Customer Engagement Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Marketing Automation Sales Sales & Marketing

How to Use Custom Views and Charts in Dynamics 365 CRM

Encore Business Solutions
Leveraging customized views and charts in Dynamics 365 CRM makes it easier for sales and service teams to manage and analyze data.
Customer Engagement Dynamics 365 Dynamics CRM Sales

Microsoft Dynamics 365 Pricing & Licensing Guide 2025

Dynamics Square USA
Choose the right apps, users, and plans without getting lost in the technical jargon
AI Business Central Commerce Copilot Customer Engagement Customer Insights Customer Service Customer Service Insights Dynamics 365 Dynamics CRM Dynamics GP Dynamics Marketing

The Smart Leader’s Guide to Microsoft Copilot

Dynamics Square USA
Discover how smart leaders are using Copilot to accelerate decisions, streamline operations, and drive measurable value
AI AI and Machine Learning Azure Business Central Copilot Copilot Studio Customer Engagement Customer Insights Customer Service Customer Service Insights Customer Voice Dynamics 365

How Digital Tools Bring New Levels of Productivity and Accuracy to Field Inspections

Resco
Are outdated inspection processes slowing your team down?
Business Central Construction Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Energy Field Service Government Healthcare Manufacturing Oil
More Dynamics CRM White Papers

Infographic: Enhancing City of Austin’s Economic Development with Microsoft Dynamics 365 CRM

Sikich
Discover how the City of Austin's Economic Development Department leveraged Microsoft Dynamics 365 CE to drive economic growth and operational success.
Customer Engagement Customer Insights Customer Service Customer Service Insights Dynamics 365 Dynamics CRM Government Marketing Power Apps Power Automate Power Platform Sales Insights

Infographic: How Simon Roofing Improved Its Customer Service with Microsoft Dynamics 365

Sikich
Discover how Simon Roofing elevated customer service and streamlined operations with Microsoft Dynamics 365—explore their transformation journey!
Azure Construction Customer Engagement Customer Insights Customer Service Dynamics 365 Dynamics CRM Field Service Integration Power Automate Power BI Power Platform

City of Austin Modernizes Service and Program Delivery of the Economic Development Department with Dynamics 365 CE|CRM

Sikich

The Economic Development Department of the City of Austin collaborated with Sikich to deploy a constituent relationship management platform built on Microsoft Dynamics 365...

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Government Not For Profit Portals Power Apps Power Automate Power BI

Calgary Economic Development (CED) Gains Unified Success with D365 CE|CRM

Sikich

While evaluating available CRM softwares, the huge disparity in licensing and implementation costs led them to Microsoft Dynamics 365 CRM

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Government Not For Profit

Enterprise Bank: Powering Banking Services with Dynamics 365 CE|CRM

Sikich

Enterprise Bank decided it was time to replace an older CRM system

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Data Integration Dynamics 365 Dynamics CRM KPIs Power BI Power Platform Sales & Marketing
More Dynamics CRM Case Studies

Microsoft Dynamics 365 Business Central

Microsoft Dynamics 365 Business Central is an all-in-one cloud ERP designed to help small and mid-sized businesses unify...
Distribution Dynamics 365 Dynamics CRM Dynamics Marketing Manufacturing Power Platform Professional Services Retail

Power BI Budgeting With Power ON Budget Planner

In effective cost management, wrangling budgets scattered across local spreadsheets poses challenges in maintenance and...
Automated Data Collection Azure Budgeting Data Management Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics Marketing Dynamics NAV Dynamics POS Dynamics RMS

ServiceTeam ITSM (IT Service Management)

Conceived in Power Apps®—ServiceTeam ITSM is the most Microsoft-centric ITSM solution on the market. Overcome silos, lower...
Dataverse (CDS) Dynamics 365 Dynamics CRM IT Asset Management (ITAM) IT Service Management (ITSM) Power Apps Power Automate Power BI Power Pages Power Platform

Greenshades Payroll and HR Platform for Microsoft Dynamics

The Greenshades Payroll and HR Platform is the unified software solution that integrates with all flavors of Microsoft...
Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics Marketing Dynamics NAV Dynamics POS Dynamics SL Dynamics Snap Financial Management HR Management Payroll Processing

emfluence Marketing Platform

The emfluence Marketing Platform is so intuitive, you’ll swear it was built just for you! The emfluence Marketing Platform is...
Customer Engagement Customer Insights Dynamics 365 Dynamics CRM Email Management Event Management Marketing Marketing Marketing Automation Marketing Insights Power Apps Sales
More Dynamics CRM Solutions