Dynamics CRM news & resources

Users' Questions on the Future of Microsoft Dynamics CRM Highlight Shifting Needs of Existing, New CRM Customers

by Jason Gumpert
Microsoft team elaborates on user experience options, mobile, Office, search, and more.
CRM 2011 CRMUG Summit 2012 Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Orion Polaris Sales

New Research Finds SMBs Largely Unprepared for Cybersecurity Risks

by Sue Poremba
Understanding the disconnect between perceived and actual security.
Business Central Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Security

Changing Course: Does Mobility Mean Stability for Microsoft?

by Doug Bonderud
The complicated nature of Microsoft's aggressive mobile stance
Business Central Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Microsoft Corporate Mobile Applications Power Automate

Listen to the Voice of Experience: Decisions That Help or Hinder a Microsoft Dynamics CRM 2011 Upgrade

by Jason Gumpert
Do's and don'ts from an escalation manager who has seen it all
CRM 2011 CRMUG Summit 2012 Dynamics CRM Upgrades

Microsoft Dynamics CRM Team Extends Roadmap to 2014 with Focus on Window 8, User Engagement

by Jason Gumpert
Twice-yearly releases through 2014 to include two new interfaces, marketing resource management, process automation
CRMUG Summit 2012 Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Leo Orion Polaris Sales

Dynamics ERP, CRM Revenue Rise as Microsoft Reports Lower Revenue, Profit in First Quarter

by Jason Gumpert
Six percent revenue growth overall for Dynamics and over 30 percent for CRM within a larger dip for Microsoft Business Division
Business Central Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Microsoft Corporate Windows 8
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Sonoma's EZ Opp Gives Sales Reps New Reason to Update Dynamics CRM Opportunities

by Linda Rosencrance
Free Windows 8 app soon to arrive in Windows Store
Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Dynamics 365 Dynamics CRM Sales Sales & Marketing Tablet Windows 8
MarketingPilot.png

Microsoft Dynamics CRM Adds Marketing Automation and Planning with MarketingPilot Acquisition

by Jason Gumpert
Microsoft CVP Bob Stutz announces the deal, expects to meet more CMO needs
Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Dynamics 365 Dynamics CRM Email Management Marketing Automation
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Microsoft's Strategic Vision: The Challenge of Winning on Brand

by Doug Bonderud
Is brand evangelism the best way forward for the company?
Business Central Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Microsoft Corporate

Document Loss Numbers Highlight Value of Enterprise Content Management Planning for Microsoft Dynamics Solutions

by Bridget McCrea
Long-time ECM expert weighs in on how companies can use modern solutions to save themselves from drowning in the information age.
Business Central Business Process Mgmt Content Management Data Management Document Automation Document Imaging Document Management Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV

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Beyond Go-Live: How to Maximize the Long-Term Value of Microsoft Dynamics

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How to keep Microsoft Dynamics creating value long after go-live.
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The Ultimate Guide to Dynamics 365 | Expert Edition 2026

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Discover how Microsoft Dynamics 365, Fabric, Power Platform, and Copilot work better together.
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Building a Connected Revenue Engine with Microsoft Dynamics 365, Customer Insights, and AI

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Predictable growth starts with a connected revenue engine. Learn how Microsoft Dynamics 365 and AI can help align sales, marketing, service, and data.
AI and Machine Learning Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Fabric Finance and Operations

Downloadable Checklist: Customer Insights-Journeys vs. Marketing Automation

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A quick checklist to determine whether Customer Insights-Journeys is the right fit for your team.
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Evaluating Microsoft Customer Insights-Journeys: When It Fits and When It Doesn't

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Is Microsoft Customer Insights-Journeys the right fit? Learn what to evaluate before you decide.
Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Sales & Marketing
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Scaling Consulting Services Delivery with Power Platform

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Centralized Customer Engagement Platform

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Sales Automation for a Special Equipment Dealer

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How a special equipment dealer approached sales automation.
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Adrian Steel Unified CRM and Marketing Data Across Five Platforms with Inner Join's Power BI Expertise

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Unified reporting turns fragmented data into actionable intelligence. See what's possible when your data works together!
Automated Data Collection Azure Business Central Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Data Integration Databases Dynamics 365 Dynamics CRM

How Maxi Lift Connected Dynamics 365 Sales and Business Central to Streamline Quoting

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Deployment Planning Process Reduces Risk and Speeds Up Solution Design and Development and Development for Maxi-Lift
Customer Engagement Customer Service Dynamics 365 Dynamics CRM Dynamics Marketing Field Service Manufacturing Minerals Sales
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Business Optimization Index

Fifty-four questions across seven domains. Answer them the way things actually work today, not the way they are supposed to...
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Next Best Action - AI/ML-Powered Recommendations for Microsoft Dynamics 365 CRM

Next Best Action is an AI/ML-powered assistant for Microsoft Dynamics 365 CRM that analyzes CRM data, customer interactions...
AI Agents Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Field Service Power Apps Power Platform Project Service Automation

Application Management Services for Microsoft Dynamics 365

Efficient, expert support and continuous development from a top-tier Microsoft partner. Microsoft Dynamics 365 should...
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Microsoft Dynamics 365 AI Opportunity Lab

Turn AI Possibilities into Practical Outcomes for D365 CE/CRM Microsoft Dynamics 365 CE/CRM contains rich business data, and...
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