Dynamics 365 news & resources

Microsoft to shutter Smart Assist in Dynamics 365 Customer Service this year, urging users toward Copilot

by MSDW Reporter

Support for the feature ends June 2, 2025 with removal by end of the year

Copilot Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Knowledge Management

From the Microsoft Dynamics 365 CRM Blogs: Copilot case summaries; Customer Service workspace; Core mappings restriction; Renaming root business unit

by MSDW Reporter

A selection of the latest insight from the Dynamics 365 CRM blogs

Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics CRM

From the Microsoft Dynamics 365 Finance and Supply Chain Management: Security myth; Budget planning; Deployment changes; Security role assignment

by MSDW Reporter

A selection of the latest insight from the Dynamics 365 Finance and Supply Chain Management blogs

Budgeting Dynamics 365 Dynamics AX Finance and Operations Security

From the Microsoft Dynamics 365 Business Central blogs: Extensions; D365BC and D365 CE; Change log management; Inventory visibility

by MSDW Reporter

A selection of the latest insight from the Dynamics 365 Business Central blogs

Auditing Business Central Customer Engagement Data Integration Dynamics 365 Dynamics NAV Inventory Management

Microsoft publishes 2025 Release Wave 1 Plans for Biz Apps, Role-based Copilots, Industry Clouds

by Jason Gumpert

Microsoft publishes its semi-annual flurry of new and updated feature plans across the apps and services

Business Central Commerce Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Service Dataverse (CDS) Dynamics 365 Field Service

Microsoft Dynamics Partner Roundup: Aircraft maintenance; Cannabis compliance; Forms integration; New VP of sales

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Aerospace & Defense Business Central Customer Engagement Document Automation Dynamics 365 Manufacturing Pharmaceuticals Power Platform Preventive Maintenance Regulatory Compliance

MSDW Podcast: Key Commerce Takeaways from NRF 2025

by MSDW Reporter

The biggest takeaways and expo floor trends from this year's NRF Retail Big Show

Commerce Dynamics 365 Dynamics AX E-Commerce Finance and Operations MSDW Podcast NRF 2025 Retail

From the Microsoft Dynamics 365 Business Central blogs: Journal entry; AI in D365BC; Update AppSource app; Assembly items

by MSDW Reporter

A selection of the latest insight from the Dynamics 365 Business Central blogs

Accounting Business Central Copilot Dynamics 365 Manufacturing Manufacturing

From the Microsoft Dynamics 365 CRM Blogs: D365 CRM 8.2; Address entity records; Field operations; Email templates

by MSDW Reporter

A selection of the latest insight from the Dynamics 365 CE/CRM blogs

Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Dynamics 365 Dynamics CRM Field Service Field Service Marketing Automation Sales & Marketing

From the Microsoft Power Platform blogs: Maker & admin deployment pages; Copilot to access SharePoint docs; AI prompts in Power Automate; Resolve 403 CORS error

by MSDW Reporter

A selection of the latest insight from the Power Platform blogs

Azure Copilot Customer Engagement Dataverse (CDS) Development Dynamics 365 Power Apps Power Platform Sales

LATEST VENDOR RESOURCES

AI powered Selling: Copilot for Dynamics 365 Sales in Action

WebSan Solutions

Enavate/Andretti GP to BC Migration Story

ENAVATE

Demo: Automate sales and use tax compliance within Microsoft Dynamics 365 Finance

Avalara

Demo: Automate tax with Avalara for Microsoft Dynamics 365 Business Central

Avalara

2026 Tax Changes: What You Need to Know

Avalara

2026 Tax Changes: A Compliance Guide for Businesses

Avalara

The 10th edition of Avalara's annual tax changes report.

Accounting Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Finance and Operations Financial Management Tax Management

Whitepaper: Avalara 1099 Readiness Report

Avalara

Most Businesses Still Rely on Manual 1099 Processes Despite Rising Compliance Risk, Avalara Finds

Accounting Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Finance and Operations Financial Management Tax Management

Infographic: Avalara 1099 & W-9

Avalara

This infographic discusses the importance of using automation software for W-9 and 1099 compliance to avoid IRS penalties.

Accounting Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Finance and Operations Financial Management Tax Management

Overcoming Data Quality Pitfalls Across Microsoft Apps to Achieve AI-Readiness

STAEDEAN

How manufacturing, construction, and retail organizations can leverage AI agents in the Microsoft ecosystem by fixing data quality issues in Dynamics 365 ERP and the Dataverse.

Business Central Data Management Dataverse (CDS) Dynamics 365 Finance and Operations Power Apps Power Platform

Making AP Work Easier: Streamlining Daily Tasks with Automation

Zetadocs

See how AI automates invoice capture, matching, approvals, and secure storage.

AP Automation Business Central Document Automation Document Management Dynamics 365 Invoice Processing

More Dynamics 365 White Papers

Case Study: Electric Motor Supply Company

Avalara

Electric Motor Supply Company energizes operational efficiencies with Avalara

Accounting Automotive Distribution Dynamics 365 Financial Management Tax Management

Cal Farley’s Boys Ranch – Empowering Financial Stewardship with Dynamic Budgets

Dynamic Budgets

The benefits the nonprofit organization experienced by implementing Dynamic Budgets.

Budgeting Business Central Dynamics 365 Dynamics GP Not For Profit

Back to SalesPad and Dynamics GP: How NewStar Recovered from a Misguided Move to Business Central

Cavallo

Business Central Distribution Dynamics 365 Dynamics GP

How BISM Consolidated Systems and Automated Invoicing with Business Central

PayTrace

Accounting Business Central Credit Card Processing Dynamics 365 Dynamics GP E-Invoicing Invoice Processing Payment Processing

Palmer-Donavin Elevates Sales Planning and Customer Engagement with Power Apps and Dynamics 365

JourneyTeam

How Palmer-Donavin moved from spreadsheets to real-time insights

Customer Engagement Customer Service Distribution Dynamics 365 Sales Sales & Marketing Sales & Ops Planning

More Dynamics 365 Case Studies

Translate4Dynamics - Real-Time Translation for Microsoft Dynamics 365 CRM

Translate4Dynamics is an intelligent multilingual enablement solution built for Microsoft Dynamics 365 CRM. It enables real...

Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Field Service Power Apps Power Platform Sales

Attach2Dynamics - Attachments & Documents Management for Optimized Storage in Dynamics 365 CRM

Attach2Dynamics helps you migrate heavy attachments, reduce Dynamics 365 storage costs, and streamline document operations...

Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Document Management Dynamics 365 Field Service Power Apps Power Platform Project Service Automation Sales Storage

WhatsApp4Dynamics – WhatsApp Integration with Microsoft Dynamics 365 CRM

WhatsApp4Dynamics is a powerful communication and customer engagement solution that integrates WhatsApp Business directly...

Communications Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Dynamics 365 Power Apps Power Platform Sales

Data Maturity Assessment

A Data Maturity Assessment is a diagnostic exercise, based on a series of workshops and interviews, that measures the value...

Architecture Azure BI and Reporting Business Performance Mgmt Construction Data Archiving Data Integration Data Management Data Migration Data Warehousing Databases Dynamics 365

Order Management Agent: With HSO, Order Process Automation Starts Here

Supply chain-focused. Microsoft-powered. HSO-delivered. Our Order Management Agent is an AI-powered solution that automates...

AI Agents Architecture Azure Construction Dynamics 365 Engineering Financial Services Government Legal Manufacturing Not For Profit Order Management