CRM Confusion: The Double Definition of CRM

Improving interactions and outcomes with xRM: A customer experience lifecycle model

CRM Webcast Series Vendor Showcase - Fall 2013 (On Demand)

A fast-paced vendor showcase event where the sponsors of our Fall 2013 CRM Webcast Series will demonstrate their products and vision

Best of 2013: Top Microsoft Dynamics CRM news of the year

Microsoft Dynamics CRM system administrators take stock of CRM 2013 upgrade needs

Dynamics Profile: Creating a home in the Dynamics CRM community

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