xRM news & resources

Choosing a focal point: How to approach Microsoft Dynamics CRM's Spring 2014 release wave

by Jason Gumpert
Details of this release wave cement Microsoft’s commitment to a broader product strategy
CRM 2013 CRM Online Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Dynamics CRM Online Marketing Automation Marketing Resource Mgmt (MRM)

Market forces shaping Microsoft Dynamics CRM partners' cloud ambitions

by Jason Gumpert
As software giants build out unified cloud platforms, integrated vertical offerings remain a lucrative market, executives say
CRM 2013 Cloud Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Data Integration Dynamics 365 Dynamics CRM Dynamics Marketing Government IBM Life Sciences

HP expanding delivery of Microsoft Dynamics AX, CRM enterprise services in Asia

by Linda Rosencrance
Acquisition of Arvato Systems’ regional Dynamics practice will accelerate investments in cloud, analytics, data management, mobility, company says
Automotive Banking Cloud Commerce Consumer Goods Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Management Dynamics 365 Dynamics AX

What's driving the Microsoft Dynamics AX and CRM industry strategy

by Jason Gumpert
How industry analysis is driving Dynamics AX and CRM plans across teams, geographies, and partner organizations
AX 2012 R3 Automotive CRM 2013 Chemicals Dynamics AX Dynamics CRM Financial Services Government Insurance Manufacturing Mobile Applications Professional Services

Casting a Vote for Dynamics CRM: xRM for voter registration, election management

by Linda Rosencrance
The list of xRM applications for citizen management expands with SOE Software’s new voter registration and election management system
CRM 2013 Dynamics CRM Government xRM

At Parafest 2014, Microsoft lays out the Parature opportunity for Dynamics CRM partners

by Jason Gumpert
An inaugural group of Dynamics CRM partners are receiving their introduction to Parature's products and its delivery opportunities this week
Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics CRM Parafest 2014 Parature xRM

Microsoft Dynamics Partner Roundup: Voter registration solution; CRM mobile app builder; CRM social media management; AX win

by Linda Rosencrance
A selection of recent updates from the Dynamics partner channel
Dynamics AX Dynamics CRM Mobile Applications Social Networks Supply Chain Management Warehouse Management xRM
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CRM Confusion: The Double Definition of CRM

by Will Slade
CRM has a straight forward history, but the modern definition is more complex
CRM 2013 Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Not For Profit Sales Sales & Marketing xRM

Improving interactions and outcomes with xRM: A customer experience lifecycle model

by Christopher Barry
Technology-enabled techniques for managing both uncontrolled and controlled interactions with your customers
Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Sales Sales & Marketing xRM

Year End Reading: Top Ten Microsoft Dynamics CRM Feature Articles of 2013

by Jason Gumpert
A look at the Dynamics CRM feature pieces that had the most impact on MSDW readers in 2013
Big Data CRM 2013 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Mobile Applications Orion gamification xRM

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