Microsoft Dynamics CRM Helps Australian Health Agency Expand Child Hearing Program

Microsoft and its partner, Simient, have joined forces with Australia's Queensland Heath agency to collect and monitor the hearing data for newborns across Queensland using a new XRM solution based on Microsoft Dynamics CRM.

To effectively deliver its Healthy Hearing program, Queensland Health needed a system that could collect all the hearing screening data from newborns, centralize that data, eliminate the duplication of records, find and quarantine potential data errors, analyze the data and automatically direct children who need treatment to the appropriate medical resource and track their progress, according to a blog post by Microsoft Dynamics Australia.

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