Microsoft Dynamics CRM Helps Australian Health Agency Expand Child Hearing Program

Microsoft and its partner, Simient, have joined forces with Australia's Queensland Heath agency to collect and monitor the hearing data for newborns across Queensland using a new XRM solution based on Microsoft Dynamics CRM.

To effectively deliver its Healthy Hearing program, Queensland Health needed a system that could collect all the hearing screening data from newborns, centralize that data, eliminate the duplication of records, find and quarantine potential data errors, analyze the data and automatically direct children who need treatment to the appropriate medical resource and track their progress, according to a blog post by Microsoft Dynamics Australia.

The Healthy Hearing program provides free hearing screening to all infants born in Queensland and tracks children with hearing problems throughout childhood. To be successful, the program had to be able to report data on indicators identified in the National Performance Indicators to Support Neonatal Hearing Screening in Australia.

In 2012, the Healthy Hearing program received funding to develop the system, dubbed "QChild." Queensland Health was already using Dynamics CRM and other tech from the Microsoft stack, so it only made sense to expand its use of Dynamics CRM to meet its goals, according to the post.

The new XRM solution "provides us with secure access to data for all users in every hospital that births babies in the Queensland Health system," said Gavin Bott, Queensland Health Senior Project Officer, in the post. "There is also integration with organizations that see children along the Healthy Hearing continuum, such as Audiology and Family Support Services, the multidisciplinary Childhood Hearing Clinics and Early Intervention."

The web-based QChild Portal allows data from all birthing hospitals across Queensland to be processed and imported into ...