Microsoft Dynamics CRM Helps Australian Health Agency Expand Child Hearing Program

Microsoft and its partner, Simient, have joined forces with Australia's Queensland Heath agency to collect and monitor the hearing data for newborns across Queensland using a new XRM solution based on Microsoft Dynamics CRM.

To effectively deliver its Healthy Hearing program, Queensland Health needed a system that could collect all the hearing screening data from newborns, centralize that data, eliminate the duplication of records, find and quarantine potential data errors, analyze the data and automatically direct children who need treatment to the appropriate medical resource and track their progress, according to a blog post by Microsoft Dynamics Australia.


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About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.

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