Customer Service news & resources

Validity enters the Dynamics 365 sales and service market with its custom grid solution for better data visibility.

New bi-directional integration points will touch nearly all D365 customer experience apps.

Travel tech giant will move offerings to Microsoft public cloud and the organizations will collaborate on new offerings.

Highlights from Sales, Marketing, and Customer Service apps, plus some Power Platform priorities 

Three years into its investment, the organization is running multiple programs on Dynamics 365, exploring Power Platform, and is planning more deployments soon.

Microsoft had gone its own way on CRM and developed a winning approach to communications and collaboration. Salesforce is making things complicated again.

A selection of announcements from the Dynamics partner channel

Builds on standard Microsoft tech like Teams, Azure

C3 AI CRM is built on Dynamics 365 and integrated with Adobe Experience Cloud.