Contact Center news & resources

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Microsoft announces new AI-centric Business App, Dynamics 365 Contact Center

by Jason Gumpert
New Copilot-focused solution reaches GA on July 1
Contact Center Contact Center Customer Engagement Customer Experience (CX) Customer Service Dynamics 365 Dynamics CRM Telephony
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Avaya to deploy Avaya OneCloud on Azure

by MSCN Reporter

Avaya’s entire OneCloud Contact Center as a Service portfolio will be deployed on Azure

Azure Contact Center Customer Service

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Dynamics 365 Contact Center: Real-World Insights & Best Practices

AlphaBOLD

Unleash Copilot in Dynamics 365 Customer Engagement

Encore Business Solutions

Best Practices for Lead Management in Dynamics 365 CRM

Encore Business Solutions

Enhancing Customer Journeys - Deliver Exceptional Experiences with Copilot for Customer Service

WebSan Solutions

Introducing Dynamics New Horizons Virtual Conference

WebSan Solutions
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The Shift to Customer Experience in Retail

Prodware

Customer xxperience overtakes price and product

AI Commerce Consumer Goods Contact Center Copilot Studio Customer Engagement Customer Experience (CX) Customer Insights Customer Relationship Mgmt Customer Service Customer Service Customer Service Insights
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