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Contact Center news & resources
Microsoft Dynamics Partner Roundup: Asset management; Contract management; Contact center integration; Data enrichment
by
MSDW
Reporter
A selection of announcements from the Dynamics partner channel
Contact Center
Contact Center
Contract Management
Customer Engagement
Customer Relationship Mgmt
Customer Service
Data Management
Dynamics 365
Finance and Operations
Manufacturing
Manufacturing
Sales
Microsoft launches AI workforce engagement management for Dynamics 365 Customer Experience
by
MSDW
Reporter
Microsoft focuses on coordinating supervisors, service reps, and AI agents
Contact Center
Contact Center
Copilot
Customer Engagement
Customer Experience (CX)
Customer Service
Customer Service
Dynamics 365
Dynamics CRM
From the Microsoft Dynamics 365 CE/CRM Blogs: Quality evaluation agent; Event overview analytics dashboard; Contact Center voice agents; D365 Sales and AI
by
MSDW
Reporter
A selection of the latest insight from the Dynamics 365 CE/CRM blogs
Contact Center
Contact Center
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Service
Dynamics 365
Marketing Automation
Sales
Sales & Marketing
From the Microsoft Dynamics 365 CE/CRM Blogs: Custom productivity tools; Sensitive data redaction; Build update profile form; Row-level filtering
by
MSDW
Reporter
A selection of the latest insight from the Dynamics 365 CRM/CE blogs
Contact Center
Contact Center
Customer Engagement
Customer Insights - Journeys (Marketing)
Customer Relationship Mgmt
Customer Service
Customer Service
Data Management
Dynamics 365
Marketing Automation
Sales
Sales & Marketing
How L&G will deploy Microsoft Dynamics 365 Contact Center to serve millions of retail customers
by
Linda
Rosencrance
2,000+ agents will use the solution as the firm grows its digital innovation initiative
Contact Center
Contact Center
Copilot
Customer Engagement
Customer Experience (CX)
Customer Service
Dynamics 365
Microsoft extends Dynamics 365 Contact Center telephony with Teams Phone
by
Jason
Gumpert
Following April preview, GA allows customers to use Teams Phone and related licenses for Contact Center telephony
Contact Center
Contact Center
Copilot
Customer Engagement
Customer Service
Customer Service
Dynamics 365
Telephony
From the Microsoft Dynamics 365 CRM Blogs: Form submission counts; Dataverse optimization; Integration architecture; Social media leads
by
MSDW
Reporter
A selection of the latest insight from the Dynamics 365 CRM blogs
Azure
Contact Center
Contact Center
Customer Engagement
Customer Experience (CX)
Customer Insights - Data
Customer Insights - Journeys (Marketing)
Customer Relationship Mgmt
Customer Service
Data Integration
Dynamics 365
Microsoft Dynamics Partner Roundup: Teams Phone extensibility; Solutions Partner; EAM innovation; Partnership
by
MSDW
Reporter
A selection of announcements from the Dynamics partner channel
Business Central
Commerce
Communications
Contact Center
Contact Center
Customer Engagement
Dynamics 365
E-Commerce
Enterprise Asset Mgmt
From the Microsoft Dynamics 365 CE/CRM Blogs: Customer knowledge management agent; Segment in Customer Insights; D365 Sales + D365BC; WhatsApp & Dynamics 365 Contact Center
by
MSDW
Reporter
A selection of the latest insight from the Dynamics 365 CRM blogs
Business Central
Contact Center
Contact Center
Copilot
Customer Engagement
Customer Insights - Data
Customer Relationship Mgmt
Customer Service
Customer Service
Data Integration
Dynamics 365
Microsoft launches paid public previews of three Dynamics 365 AI agents for Service
by
Jason
Gumpert
Case management, customer intent, and knowledge management agents now available in various geographies
Contact Center
Contact Center
Copilot
Customer Engagement
Customer Service
Customer Service
Dynamics 365
Dynamics CRM
Knowledge Management
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LATEST VENDOR RESOURCES
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Microsoft Dynamics 365 Contact Center: Executive Overview
JourneyTeam
JourneyTeam’s Envision Sales Agent - Executive Overview
JourneyTeam
Unify Every Conversation with Microsoft Dynamics 365 Contact Center & Copilot
JourneyTeam
More Contact Center Videos
Lead the Change: Build a Future-Proof Customer Contact Center with AI
JourneyTeam
Ready to modernize your contact center? This guide breaks down exactly how.
Call Tracking
Contact Center
Contact Center
Customer Engagement
Customer Experience (CX)
Customer Relationship Mgmt
Customer Service
Customer Service
Dynamics 365
Telephony
Sell Smarter, Serve Faster: A Practical Guide to Microsoft Dynamics 365 CRM
JourneyTeam
Struggling with a CRM that creates more work than it solves? This guide breaks down how Microsoft CRM and Copilot simplify sales, service, and marketing with AI-driven productivity
AI and Machine Learning
Azure
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