Sales news & resources

Bad Economy or Not, Here Are Ten Reasons to Attend Convergence 2009

by Mark Polino
Improve Your Return on Investment at Convergence
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It Was a News-Filled Year for Microsoft Dynamics--Our Top Ten Stories of 2008

by Jason Gumpert
Our Talented Columnists Provided Important Guidance
Accounting BI and Reporting Business Central Business Performance Mgmt Business Process Mgmt Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics AX

From the Blogs: New Book on NAV 2009; CRM eService Accelerator; Permissions in CRM; Cards in Dynamics GP

by Jared Berezin
Insights into an Assortment of New Tools in Microsoft Dynamics CRM, NAV, and GP
Business Central Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Data Management Dynamics 365 Dynamics CRM Dynamics GP Dynamics NAV Financial Management Sales Sales & Marketing

From the Blogs: Codename CRM 5; RoleTailored User Interface in NAV 2009; GP and Dexterity OLE; Ownership of CRM

by Jared Berezin
Updates on Microsoft Dynamics CRM, NAV, and GP
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Microsoft Dynamics NAV and AX May Look Similar, But Here's Why They Are Likely to Retain Different Architectures

by Jason Gumpert
Chief Architect Mike Ehrenberg Explains How Key Market and Usage Issues Have Convinced Microsoft to Keep Products Separate
Business Central Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Dynamics AX Dynamics NAV Expense Management Financial Management Inventory Management Manufacturing Sales Sales & Marketing

A Preview of Convergence Copenhagen 2008: Promoting Microsoft Dynamics Under an Economic Dark Cloud

by Jason Gumpert
Dynamics Microsoft Dynamics AX, CRM, and NAV Take Marketing Orientation
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From the Blogs: Dynamics AX Webcast; Partnering with Dynamics CRM; Windows Services Connector; Basic SQL for NAV

by Jared Berezin
A Roundup of Education and Training Options
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Money Talks, So Why Are Your Microsoft Dynamics AX Payment Documents Whispering?

by Dan Gangai
Payments Can Reinforce Messages to Key Constituencies
Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Customer Service Data Management Document Automation Document Management Dynamics 365 Dynamics AX Financial Management Sales Sales & Marketing

Why Are Users Dragging Their Heels in Upgrading to Microsoft Dynamics AX 2009?

by Jeff Onesto
At AXUG Summit, Users Expressed Four Main Concerns
Accounting Aerospace & Defense BI and Reporting Business Performance Mgmt Business Process Mgmt Consumer Goods Customer Engagement Customer Insights - Journeys (Marketing) Data Management Dynamics 365 Dynamics AX Expense Management

Improving Customer Service: How One Company Used Microsoft Dynamics CRM to Increase Its “Touch” Points

by Laura Oppenheimer
A Case Study from the CRMUG Summit 2008
Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Data Management Dynamics 365 Dynamics CRM Healthcare Life Sciences Sales Sales & Marketing

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Beyond Go-Live: How to Maximize the Long-Term Value of Microsoft Dynamics

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How to keep Microsoft Dynamics creating value long after go-live.
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Deploying OpenClaw for Business: From Local Agent to Secure Business Infrastructure

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How to turn OpenClaw into secure, governed business infrastructure on Microsoft.
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5 Operational Gaps Manufacturers Must Address Before AI

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Assess your manufacturing organization's readiness for AI.
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The Ultimate Guide to Dynamics 365 | Expert Edition 2026

Dynamics Square USA
Discover how Microsoft Dynamics 365, Fabric, Power Platform, and Copilot work better together.
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Building a Connected Revenue Engine with Microsoft Dynamics 365, Customer Insights, and AI

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Predictable growth starts with a connected revenue engine. Learn how Microsoft Dynamics 365 and AI can help align sales, marketing, service, and data.
AI and Machine Learning Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Fabric Finance and Operations
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How Defaqto Took Back Control of Its Dynamics 365 CE Data

Plauti
How Defaqto cleaned up 2,000+ duplicate Dynamics 365 accounts and improved ongoing data quality.
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Unifying Operations with Microsoft Dynamics 365 Finance and Supply Chain Management

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Scaling Consulting Services Delivery with Power Platform

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Centralized Customer Engagement Platform

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Business Process Mgmt Customer Engagement Customer Service Dynamics 365 Dynamics CRM Field Service Field Service Healthcare Manufacturing Sales Sales & Marketing

Sales Automation for a Special Equipment Dealer

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How a special equipment dealer approached sales automation.
Automotive BI and Reporting Business Process Mgmt Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Power Automate Power Platform Sales Sales & Marketing Sales and Operations Planning
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Next Best Action - AI/ML-Powered Recommendations for Microsoft Dynamics 365 CRM

Next Best Action is an AI/ML-powered assistant for Microsoft Dynamics 365 CRM that analyzes CRM data, customer interactions...
AI Agents Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Field Service Power Apps Power Platform Project Service Automation

Microsoft Dynamics 365 AI Opportunity Lab

Turn AI Possibilities into Practical Outcomes for D365 CE/CRM Microsoft Dynamics 365 CE/CRM contains rich business data, and...
Azure Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing

Microsoft Dynamics 365 CE/CRM Health Check

Maximize Your Investments With a Dynamics 365 Health Check • Is CRM adoption meeting expectations? • Is CRM being used the...
Azure Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing

TextSMS4Dynamics - SMS Integration for Dynamics 365 CRM

TextSMS4Dynamics is a powerful SMS integration solution for Microsoft Dynamics 365 CRM and Dataverse that enables businesses...
Communications Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics CRM Power Apps Power Platform Sales Unified Communication

LiveChat4Dynamics

LiveChat4Dynamics is a powerful Live Chat integration for Microsoft Dynamics 365 CRM and Dataverse that enables businesses to...
Communications Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Power Apps Power Platform Sales Unified Communication
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