Dynamics 365 news & resources

Customer Knowledge Management Agent

Microsoft to shutter Smart Assist in Dynamics 365 Customer Service this year, urging users toward Copilot

by MSDW Reporter
Support for the feature ends June 2, 2025 with removal by end of the year
Copilot Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Knowledge Management

From the Microsoft Dynamics 365 CRM Blogs: Copilot case summaries; Customer Service workspace; Core mappings restriction; Renaming root business unit

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 CRM blogs
Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics CRM

From the Microsoft Dynamics 365 Finance and Supply Chain Management: Security myth; Budget planning; Deployment changes; Security role assignment

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 Finance and Supply Chain Management blogs
Budgeting Dynamics 365 Dynamics AX Finance and Operations Security

From the Microsoft Dynamics 365 Business Central blogs: Extensions; D365BC and D365 CE; Change log management; Inventory visibility

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 Business Central blogs
Auditing Business Central Customer Engagement Data Integration Dynamics 365 Dynamics NAV Inventory Management
Agent preview from Dynamics 365 Sales

Microsoft publishes 2025 Release Wave 1 Plans for Biz Apps, Role-based Copilots, Industry Clouds

by Jason Gumpert
Microsoft publishes its semi-annual flurry of new and updated feature plans across the apps and services
AI Business Central Commerce Contact Center Copilot Copilot Studio Customer Engagement Customer Insights Customer Service Dataverse (CDS) Dynamics 365 Field Service

Microsoft Dynamics Partner Roundup: Aircraft maintenance; Cannabis compliance; Forms integration; New VP of sales

by MSDW Reporter
A selection of announcements from the Dynamics partner channel
Aerospace & Defense Business Central Customer Engagement Document Automation Dynamics 365 Manufacturing Pharmaceuticals Power Platform Preventive Maintenance Regulatory Compliance

MSDW Podcast: Key Commerce Takeaways from NRF 2025

by MSDW Reporter
The biggest takeaways and expo floor trends from this year's NRF Retail Big Show
Commerce Dynamics 365 Dynamics AX E-Commerce Finance and Operations MSDW Podcast Retail

From the Microsoft Dynamics 365 Business Central blogs: Journal entry; AI in D365BC; Update AppSource app; Assembly items

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 Business Central blogs
Accounting Business Central Copilot Dynamics 365 Manufacturing Manufacturing

From the Microsoft Dynamics 365 CRM Blogs: D365 CRM 8.2; Address entity records; Field operations; Email templates

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 CE/CRM blogs
AI Customer Engagement Customer Insights Customer Relationship Mgmt Dynamics 365 Dynamics CRM Field Service Field Service Marketing Marketing Automation Sales & Marketing

From the Microsoft Power Platform blogs: Maker & admin deployment pages; Copilot to access SharePoint docs; AI prompts in Power Automate; Resolve 403 CORS error

by MSDW Reporter
A selection of the latest insight from the Power Platform blogs
Azure Copilot Customer Engagement Dataverse (CDS) Development Dynamics 365 Power Apps Power Platform Sales

LATEST VENDOR RESOURCES

25 B2B Ecommerce Tips to Improve Your Online Strategy

k-ecommerce

Streamlining Tax Compliance in Dynamics 365 Finance with AvaTax for Accounts Payable

Avalara

Microsoft Dynamics 365 F&SC Security Myth Busting: Secure Now to Protect Now

Fastpath, now part of Delinea

Intercompany Revaluation and Elimination Tool for Microsoft Dynamics 365 Business Central

WebSan Solutions

Multi-Entity AP - Shared Services for D365 BC with Mekorma Action Board

Mekorma
More Dynamics 365 Videos

(Infographic) BILL vs Mekorma: AP Solution Comparison

Mekorma
AP Automation Accounting Aerospace & Defense Agriculture Architecture Associations Automotive Billing Boating Business Central Business Process Mgmt Chemicals

25 Tips to Improve your Online Strategy for Business Central

k-ecommerce
Unlock 25 expert tips to elevate your e-commerce strategy with Dynamics 365 Business Central
Business Central Commerce Dynamics 365 E-Commerce Retail POS Web Storefront

The Pocket Guide to Upgrading from Microsoft Dynamics GP to Dynamics 365

enVista
Is your Dynamics GP system nearing its end of life? Wondering what your next step should be? Discover the crucial insights you need in our comprehensive review of your migration op
Data Migration Dynamics 365 Dynamics GP Finance and Operations

Why Manual Invoice Processing is Costing Manufacturers More Than They Think

Metafile
From labor expenses to missed discounts and compliance risks, the financial burden of manual processing is often overlooked
AI AI and Machine Learning AP Automation Accounting Azure Business Central Document Management Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV Dynamics SL

How AP Automation and AI Benefit Retailers

Metafile
Retailers can streamline operations, reduce costs, and improve efficiency
AI and Machine Learning AP Automation Accounting Azure Business Central Document Management Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV Dynamics SL Finance and Operations
More Dynamics 365 White Papers

Boosting ROI with Dynamics 365 CRM and Marketing Automation: A Case Study

emfluence
Discover how Tension Corporation transformed its sales and marketing process by integrating CRM and marketing automation for better lead management and efficiency.
Customer Engagement Dynamics 365 Marketing Automation Sales & Marketing

Maersk Optimizes D365 with SK Global for Seamless Global Banking Integration

SKsoft
MCI now enjoys seamless global banking integrations with SKsoft
Banking Dynamics 365 Finance and Operations Financial Management Transportation

SKsoft Unlocks Treasury Automation Suite benefits for Lippert

SKsoft
Identified the 10% of ACH emails experiencing delivery failure
Banking Dynamics 365 Finance and Operations Financial Management Manufacturing

Pattern Energy Services Group LP Streamlines Financial Processes with SKsoft

SKsoft
Now fully able to utilize electronic bank reconciliation — with 600 bank statements automatically imported per year
Banking Dynamics 365 Energy Finance and Operations Financial Management

Enhancing AP Efficiency at WEL Companies with Mekorma Payment Hub

Mekorma
AP Automation Accounting Aerospace & Defense Agriculture Architecture Associations Automotive BI and Reporting Boating Business Central Business Process Mgmt Check Printing
More Dynamics 365 Case Studies

Dynamic Ship Analysis

Empower Your Shipping Decisions: Unleash the Power of Dynamic Ship Analysis with our Free Power BI App Website | AppSource |...
AI Business Central Distribution Distribution Dynamics 365 Manufacturing Manufacturing Shipping

PrintNode Connector PowerTool

Connect your local or network printers to Dynamics 365 Business Central Cloud. Website | AppSource | On-Demand Demo...
AI Business Central Distribution Distribution Dynamics 365 Inventory Management Manufacturing Manufacturing Order Management Quality Control Sales and Operations Planning Shipping

Barcode Generator PowerTool

Add 1D and 2D barcodes to your Microsoft Dynamics 365 Business Central reports. Website | AppSource | On-Demand Demo Insight...
AI Automotive Business Central Distribution Distribution Dynamics 365 Manufacturing Manufacturing Process Manufacturing Retail POS Shipping Supply Chain Execution

10 Reasons Why: Payment Processing with SKsoft

Microsoft Dynamics F&O users can enjoy processing secure payments backed by PA-DSS certified electronic payment technology...
Banking Dynamics 365 Finance and Operations

Global Banking and Treasury Automation Solutions for Microsoft Dynamics 365

SKsoft enables accounting, finance, and treasury teams to do more – faster. Flexible, enterprise-level banking and treasury...
Banking Business Central Dynamics 365 Finance and Operations
More Dynamics 365 Solutions