Dynamics 365 news & resources

Building a Smart Customer Service Desk in Microsoft Dynamics 365 with Artificial Intelligence

by Stefano Tempesta
Exploring three cognitive services tools that can add improve to a service agent's performance with D365 and Unified Service Desk.
Artificial Intelligence (AI) Azure Machine Learning Business Process Mgmt Cloud Customer Engagement Customer Service Customer Service Data Management Document Management Dynamics 365 Dynamics CRM Power Automate

From the Microsoft Dynamics 365 / AX blogs: Percentage markup; Vendor onboarding; Speed up RSSU

by MSDW Reporter
A selection of the latest insight from the Dynamics 365/AX blogs.
Commerce Dynamics 365 Dynamics AX Finance and Operations Retail Retail POS

Microsoft Dynamics Partner Roundup: Omnichannel service; NFP acquisition; Business Central consulting; Digital strategy; Predictive hiring

by MSDW Reporter
A selection of announcements from the Dynamics partner channel.
Artificial Intelligence (AI) Bots Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics CRM Not For Profit Tenerife

Microsoft expands cloud services in Europe and into Middle East

by MSDW Reporter
Efforts focused on meeting needs of customers in those regions like local residency, GDPR compliance.
Cloud Dynamics 365 GDPR Power Automate Regulatory Compliance SaaS

Microsoft Dynamics 365 Business Central: What's in a name?

by AJ Ansari
First reactions to the Business Central brand name from the NAV community have been negative, but Microsoft's relentless focus on the future tells the real story.
Business Central Cloud Dynamics 365 Dynamics NAV SaaS Tenerife

Migrating from Salesforce to Microsoft Dynamics 365: Preparing for effective resource management

by James Lloyd
Switching to Dynamics 365 can do wonders for your organization, but it means nothing if your people aren’t using it correctly - or at all.
Adoption Customer Engagement Dynamics 365 Dynamics CRM Salesforce.com

Microsoft to launch Dynamics 365 Business Central on April 2 in 14 countries

by MSDW Reporter
Modular approach “brings the full power of NAV to the cloud”, says GM Alysa Taylor.
Business Central Dynamics 365 Dynamics NAV Tenerife

Microsoft readies brand name and packaging update for Dynamics 365 "Tenerife"

by Jason Gumpert
Dynamics NAV SMB partners have been briefed on branding, packaging, pricing of the newly named solution.
Accounting BI and Reporting Budgeting Business Central Business Process Mgmt Customer Relationship Mgmt Distribution Document Management Dynamics 365 Dynamics NAV Financial Management Forecasting

Microsoft is losing more Dynamics 365 R&D leadership, now on the CRM side

by Jason Gumpert
Principal program manager for Marketing Kishan Chetan will depart, with two other CRM program managers rumored to be leaving.
Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Microsoft Corporate Sales Sales & Marketing xRM

From the Microsoft Dynamics 365 / CRM blogs: External scheduler; Reset CRM version; Ownership records; Creating a trial

by MSDW Reporter
A selection of the latest insight from the Dynamics 365/CRM blogs.
Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM SaaS Sales Sales & Marketing xRM

LATEST VENDOR RESOURCES

What's New & What's Next: Business Central 2025 Wave 2 + Summit NA Preview

Innovia

Outlook Contact Insights in Dynamics 365 Business Central

WebSan Solutions

Dynamics GP and Dynamics 365 Business Central Differences - Chart of Accounts

Encore Business Solutions

How to Overcome CRM Document Storage Issues & Security Risks

Inogic

GP to Business Central: What Happens to Your Shipping Processes?

Insight Works
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AI in AP - How Artificial Intelligence Will Change Accounts Payable Processes

Dooap
How AI is now being used in Accounts Payable
AI and Machine Learning AP Automation Accounting Azure Copilot Dynamics 365 Robotic Process Automation (RPA)

Transitioning from Dynamics GP to Dynamics 365 Business Central

Encore Business Solutions
Key information, timelines, and actions for moving to Dynamics 365 Business Central
Accounting Business Central Copilot Dynamics 365 Dynamics GP

Evaluating AP Automation Platforms in 2025

Metafile
Automating capture, approvals, and analytics with AI helps cut costs while improving accuracy and compliance
AP Automation Accounting Azure Business Central Document Automation Document Management Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV Dynamics SL

The ERP Gap: Why It’s Not Enough for Invoice-to-Cash

Invoiced by Flywire
Without advanced tools, finance teams use manual workarounds that delay payments and increase risk
Accounting Business Central Dynamics 365 Finance and Operations Financial Management Payment Processing

Comparative Chart: 2 Top Expense Management Solutions for Dynamics 365 BC

MSDW Features
Discover how these providers stack up against each other
Business Central Dynamics 365 Dynamics NAV Expense Management Time & Attendance
More Dynamics 365 White Papers

National Optical Retailer Accelerates ERP Migration and Multi-Entity Automation with Microsoft Dynamics 365 F&SCM and AMCS

Avantiico
Discover how a leading optical retailer modernized operations via Microsoft Dynamics 365 Finance & Supply Chain Management and reduced ERP migration time by 90 percent using AMCS
BI and Reporting Copilot Data Integration Data Migration Dynamics 365 Finance and Operations Healthcare Multi-Entity Management Power BI Power Platform

QualiChem Drives Smarter Field Operations with Maplytics for Dynamics 365

Inogic
Customer Engagement Dynamics 365 Web-based Mapping

WatchBox Personalizes the Retail Experience

Plauti
But legacy data migrations and multiple CRM data channels created challenges and eroded the customer 360 view
Customer Insights - Data Data Management Dynamics 365 Jewelry Retail

Future-Proofing the Insurance Experience with a Policyholder 360

Plauti
Delivering a superb insurance experience to policyholders requires the empowerment of employees with the right insights
Customer Insights - Data Data Management Dynamics 365

Booksy Improves Customer and Employee Experience

Plauti
Bad data quality is the party-crasher
Customer Insights - Data Data Management Dynamics 365
More Dynamics 365 Case Studies

Alerts4Dynamics – Real-Time Alerts & Notifications in Dynamics 365 CRM

Alerts4Dynamics is a comprehensive Dynamics 365 alert tool that helps you create, schedule, and manage real-time...
Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics CRM Field Service Power Apps Power Platform Project Service Automation Sales

The emfluence Marketing Platform for Microsoft Dynamics

The emfluence Marketing Platform is a marketing automation solution built to work hand-in-hand with Microsoft Dynamics 365...
Dynamics 365 Dynamics CRM Dynamics Marketing Education Financial Services Healthcare Insurance Manufacturing Marketing Automation Sales & Marketing

Maplytics — a Location Analytical Companion for Dynamics 365 CRM

Maplytics is a Microsoft-certified geo-analytical mapping solution that embeds location intelligence directly into Microsoft...
Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Field Service Power Apps Power Pages Power Platform Project Service Automation

Marketing4Dynamics - Connect MailChimp with Dynamics 365 CRM

Marketing4Dynamics connects MailChimp with Dynamics 365 CRM in real time. It’s more than just a sync; it bridges marketing...
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Email Management Sales

DeDupeD – Detect, Prevent & Merge Duplicates in Dynamics 365 CRM

DeDupeD is an advanced duplicate data management solution for Microsoft Dynamics 365 CRM and Dataverse. It ensures your CRM...
Agriculture Architecture Automotive Customer Engagement Customer Service Data Management Dataverse (CDS) Design & Decorating Dynamics 365 Dynamics CRM Field Service Power Apps
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