Article

Free ERP updates? What Microsoft Dynamics 365 Business Central cloud customers can expect

by Malcolm Roach
Founder & CEO, Open Door Technology,

Gone are the days when companies must endure the pain and high costs of periodic ERP system upgrades. For many companies, this could mean paying consulting costs of as much as 75% of the original implementation costs if they had a heavily customized system. Such upgrades typically happen every three to five years, depending on the preference or requirements of the customer.

Free, automatic, convenient ERP upgrades

As a cloud ERP system, Microsoft Dynamics 365 Business Central is automatically updated twice a year by Microsoft without any intervention by users, even if there are customer-specific customizations or third party apps involved. In most cases this will cost the customers absolutely nothing.  For more extensive updates, a customer could choose to contract some further training if there were major changes, but otherwise the update won’t cost anything. The highly optimized process runs in a matter of minutes at a convenient time for the customer.  In the mid or long-term technology changes may require customizations to be reviewed and possibly updated but this should represent far less effort than a full upgrade in a legacy ERP system.

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About Malcolm Roach

Malcolm Roach is the founder and CEO of Open Door Technology, one of the largest Dynamics NAV and Dynamics 365 Business Central partners in North America with nearly 200 implementations.  Open Door has also been a key development partner over the years with ISV solutions for equipment rental, oilfield service, not for profit, intercompany processing, customer care, and various utilities for the Dynamics NAV and Dynamics 365 Business Central platforms.  Malcolm is an avid fan of both Dynamics NAV and Dynamics 365 Business Central and has many stories to tell about his experiences and best practices for express and enterprise implementations.

Most recently, Open Door has taken a leading role in the roll-out of vertical industry apps for Business Central with its Equipment Rental app, first released in late 2017.  The company has created unique implementation and support offers suitable for both smaller and larger customers, as well as flexible licensing models based on usage or through a monthly license.

Malcolm is a CPA and was formerly a Senior Manager in KPMG's Information Systems Group before leaving to found a business focused on accounting and ERP solutions for small to mid-market organizations.

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