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Building a Smart Customer Service Desk in Microsoft Dynamics 365 with Artificial Intelligence
by
Stefano
Tempesta
Exploring three cognitive services tools that can add improve to a service agent's performance with D365 and Unified Service Desk.
Artificial Intelligence (AI)
Azure Machine Learning
Business Process Mgmt
Cloud
Customer Engagement
Customer Service
Customer Service
Data Management
Document Management
Dynamics 365
Dynamics CRM
Power Automate
From the Microsoft Dynamics 365 / AX blogs: Percentage markup; Vendor onboarding; Speed up RSSU
by
MSDW
Reporter
A selection of the latest insight from the Dynamics 365/AX blogs.
Commerce
Dynamics 365
Dynamics AX
Finance and Operations
Retail
Retail POS
Microsoft Dynamics Partner Roundup: Omnichannel service; NFP acquisition; Business Central consulting; Digital strategy; Predictive hiring
by
MSDW
Reporter
A selection of announcements from the Dynamics partner channel.
Artificial Intelligence (AI)
Bots
Customer Engagement
Customer Service
Customer Service
Dynamics 365
Dynamics CRM
Not For Profit
Tenerife
Microsoft expands cloud services in Europe and into Middle East
by
MSDW
Reporter
Efforts focused on meeting needs of customers in those regions like local residency, GDPR compliance.
Cloud
Dynamics 365
GDPR
Power Automate
Regulatory Compliance
SaaS
Microsoft Dynamics 365 Business Central: What's in a name?
by
AJ
Ansari
First reactions to the Business Central brand name from the NAV community have been negative, but Microsoft's relentless focus on the future tells the real story.
Business Central
Cloud
Dynamics 365
Dynamics NAV
SaaS
Tenerife
Migrating from Salesforce to Microsoft Dynamics 365: Preparing for effective resource management
by
James
Lloyd
Switching to Dynamics 365 can do wonders for your organization, but it means nothing if your people aren’t using it correctly - or at all.
Adoption
Customer Engagement
Dynamics 365
Dynamics CRM
Salesforce.com
Microsoft to launch Dynamics 365 Business Central on April 2 in 14 countries
by
MSDW
Reporter
Modular approach “brings the full power of NAV to the cloud”, says GM Alysa Taylor.
Business Central
Dynamics 365
Dynamics NAV
Tenerife
Microsoft readies brand name and packaging update for Dynamics 365 "Tenerife"
by
Jason
Gumpert
Dynamics NAV SMB partners have been briefed on branding, packaging, pricing of the newly named solution.
Accounting
BI and Reporting
Budgeting
Business Central
Business Process Mgmt
Customer Relationship Mgmt
Distribution
Document Management
Dynamics 365
Dynamics NAV
Financial Management
Forecasting
Microsoft is losing more Dynamics 365 R&D leadership, now on the CRM side
by
Jason
Gumpert
Principal program manager for Marketing Kishan Chetan will depart, with two other CRM program managers rumored to be leaving.
Customer Engagement
Customer Relationship Mgmt
Customer Service
Customer Service
Dynamics 365
Dynamics CRM
Marketing
Microsoft Corporate
Sales
Sales & Marketing
xRM
From the Microsoft Dynamics 365 / CRM blogs: External scheduler; Reset CRM version; Ownership records; Creating a trial
by
MSDW
Reporter
A selection of the latest insight from the Dynamics 365/CRM blogs.
Customer Engagement
Customer Relationship Mgmt
Customer Service
Customer Service
Dynamics 365
Dynamics CRM
Marketing
SaaS
Sales
Sales & Marketing
xRM
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LATEST VENDOR RESOURCES
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Out of the Box Power BI Reports for Dynamics 365 Business Central
WebSan Solutions
Specialized Views in Dynamics 365 CRM
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Corpay Changes the Game for Microsoft Dynamics ERP Company Hit By ACH Fraud
MSDW Features
Managing Maintenance Work Orders in Business Central: Best Practices for Success
Insight Works
Real-World Forecasting and Planning in Business Central
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How AP Automation Helps Agriculture Businesses Grow Smarter
Metafile
Automate your agriculture AP process for smarter, scalable growth.
AI and Machine Learning
AP Automation
Accounting
Azure
Business Central
Document Automation
Document Management
Dynamics 365
Dynamics AX
Dynamics GP
Dynamics NAV
Dynamics SL
Comparative Chart: 5 Top Payment Processing Solutions for Dynamics 365 Business Central
MSDW Features
Discover how these providers stack up against each other
Business Central
Dynamics 365
Dynamics NAV
Payment Processing
Procurement
How to Use Custom Views and Charts in Dynamics 365 CRM
Encore Business Solutions
Leveraging customized views and charts in Dynamics 365 CRM makes it easier for sales and service teams to manage and analyze data.
Customer Engagement
Dynamics 365
Dynamics CRM
Sales
Micosoft Dynamics 365 Business Central Price Increase: From October 2025 (Updated)
Dynamics Square USA
Microsoft has announced key pricing changes for Dynamics 365 Business Central starting October 1, 2025
Business Central
Dynamics 365
Dynamics 365 Finance Made Easy: 2025 Guide
Dynamics Square USA
Expert insights, practical use cases, and step-by-step benefits of using Dynamics 365 Finance
Dynamics 365
Finance and Operations
More Dynamics 365 White Papers
Case Story: How a Solar Company in North America Streamlined its Business with Business Central and CRM
Dynamics Square USA
How a solar energy company in Canada fixed their workflow problems by switching to modern business software
Business Central
Copilot
Customer Engagement
Customer Insights
Customer Service
Customer Service Insights
Dynamics 365
Dynamics NAV
Electronic Signatures
Energy
Sales Insights
Boosting Sales in the Cleaning Supplies Industry with Targeted NAV 2013 Support and Customization
Dynamics Square USA
Discover how NAV 2013 support helped a distributor do more with what they already had
Chemicals
Dynamics 365
Dynamics NAV
Hospitality
Streamlining Aerospace Operations: Electroimpact's Success with Dynamics 365 Finance & Operations
Encore Business Solutions
For Electroimpact, purchase orders and payments now flow through smoothly in Dynamics 365 Finance and Operations.
Aerospace & Defense
Dynamics 365
Finance and Operations
Payment Processing
How a Non-Profit Slashed ERP Costs by 60%
Dynamics Square USA
See how a leading non-profit cut ERP costs by 60% and redefined global operations with Dynamics 365.
Copilot
Customer Engagement
Customer Service
Dynamics 365
Finance and Operations
Government
Health & Wellness
Healthcare
Human Resources (Talent)
Not For Profit
Microsoft Dynamics 365 Sales Implementation: How a USA Manufacturer Transformed Its Sales Operations
Dynamics Square USA
Real-time visibility into every stage of the sales pipeline
AI
Customer Engagement
Distribution
Distribution
Dynamics 365
Manufacturing
Sales Insights
More Dynamics 365 Case Studies
Guide to Choosing Your Payment Hub Subscription
Mekorma Payment Hub offers three subscription tiers, but how do you choose the best one for your organization? Use this guide...
AP Automation
Accounting
Aerospace & Defense
Agriculture
Architecture
Associations
Automotive
Banking
Billing
Boating
Business Central
Check Printing
Power BI Budgeting With Power ON Budget Planner
In effective cost management, wrangling budgets scattered across local spreadsheets poses challenges in maintenance and...
Automated Data Collection
Azure
Budgeting
Data Management
Dynamics 365
Dynamics AX
Dynamics CRM
Dynamics GP
Dynamics Marketing
Dynamics NAV
Dynamics POS
Dynamics RMS
Mekorma Payment Hub for D365 Business Central
Mekorma Payment Hub is your trusted platform for managing accounts payable vendor payments. Fully embedded in D365 Business...
AP Automation
Accounting
Aerospace & Defense
Agriculture
Associations
Automotive
BI and Reporting
Boating
Business Central
Check Printing
Chemicals
Complex Billing
Dynamic Ship Analysis
Empower Your Shipping Decisions: Unleash the Power of Dynamic Ship Analysis with our Free Power BI App Website | AppSource |...
AI
Business Central
Distribution
Distribution
Dynamics 365
Manufacturing
Manufacturing
Shipping
PrintNode Connector PowerTool
Connect your local or network printers to Dynamics 365 Business Central Cloud. Website | AppSource | On-Demand Demo...
AI
Business Central
Distribution
Distribution
Dynamics 365
Inventory Management
Manufacturing
Manufacturing
Order Management
Quality Control
Sales and Operations Planning
Shipping
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