Replacing RMS with Microsoft Dynamics 365: The beginning of one retailer's cloud journey

February 28 2019

A regional retailer with dozens of US locations recently replaced their fifteen year old POS system, Microsoft Dynamics RMS, with a new Dynamics 365 for Retail cloud-based solution. In the process they  overcame early Azure performance challenges, re-affirmed their belief in the value of using out of the box features, and developed a roadmap focused on the Microsoft cloud that will broaden their use of Dynamics 365 ERP functions.

This retailer, which did not want to be identified, has faced some typical and some unique challenges over the course of their D365 for Retail rollout, their IT director and CTO told MSDW in an interview. But they credit a few factors with their success so far, including the discipline to avoid most customizations and the choice to use a phased deployment that  started with POS before tackling other ERP, customer loyalty, and data management requirements.

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About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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