Copilot Studio news & resources

MSDW Podcast: News Roundup featuring SMB ERP cloud tools, Sales investment, Virtual agents, Commerce, and more

by MSDW Reporter
AI Business Central Commerce Copilot Studio Customer Engagement Distribution Dynamics 365 E-Commerce Finance and Operations MSDW Podcast Manufacturing Power Platform
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Microsoft Dynamics 365 Virtual Agent for Customer Service reaches general availability

by Jason Gumpert

No-code chatbot solution for customer services promises to identify the right virtual agent use cases

AI Bots Business Process Mgmt Copilot Studio Customer Engagement Customer Service Customer Service Customer Service Insights Dynamics 365 Power Platform
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Microsoft adds to AI portfolio with Dynamics 365 Virtual Agent for Customer Service preview

by Jason Gumpert

A focus on pre-built tools and algorithms, with integration to Customer Service, Customer Service Insights, Flow.

AI Artificial Intelligence (AI) BI and Reporting Bots Copilot Studio Customer Service Customer Service Insights Dynamics 365 Natural Language Processing (NLP) Power Automate Power Platform

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Roadmaps to e-Commerce Innovation for Dynamics 365 Customers

Mazars

How Smart Maintenance is Driving Business Value

HSO

A Deep Dive into Connected Field Service with Microsoft

HSO

What's Driving the Factory of the Future?

HSO

How the Microsoft Cloud is Modernizing Manufacturing

HSO
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Security & Innovation for Government Agencies in the Microsoft Cloud

Arctic IT
Our team of experts assembled this educational guide to simplify how Microsoft cloud technology can help your government agency enhance services and enable secure collaboration.
Azure BI and Reporting Compute Copilot Studio Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Field Service Finance and Operations Government

The Shift to Customer Experience in Retail

Prodware

Customer xxperience overtakes price and product

AI Commerce Consumer Goods Contact Center Copilot Studio Customer Engagement Customer Experience (CX) Customer Insights Customer Relationship Mgmt Customer Service Customer Service Customer Service Insights

How Dynamics CRM/CE Partners Benefit from ITSM Technology

Prodware

How Dynamics 365 Customer Service and ITIL help Microsoft partners meet customer demand through technology and best practice

Copilot Studio Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Hosting Services IT Asset Management (ITAM) IT Service Management (ITSM) Inventory Management KPIs Knowledge Management

A Guide to Becoming an Intelligence-Driven Organization

Avanade

Migrating to a future-ready AI and IA platform will enable digital transformation success and significant growth

AI AI and Machine Learning Automotive Azure Copilot Studio Customer Experience (CX) Dynamics 365 Dynamics CRM Finance and Operations Governance, Risk, and Compliance (GRC) Industrial Equipment Integration
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