From the Microsoft Dynamics CRM Blogs: CRM 2013 table merge errors; Workflow templates; Skype Connector; FetchXML vs QueryExpression

A selection of the latest insight from the Dynamics CRM blogs:

• Table Merge Error with Upgrading a 2011 Organization Database to CRM 2013;
• How to Use Microsoft Dynamics CRM Workflow Templates;
• The Dynamics CRM 2011 Skype CRM Connector;
• Build Queries with FetchXML instead of QueryExpression

The Dynamics CRM 2011 Skype CRM Connector

On his blog, Marcello Tonarelli looks at the Skype CRM Connector (a free tool) lets you connect Skype to Dynamics CRM, which enables users to instantly load their Skype contact list within the CRM system. You can directly call the Skype contacts by clicking Skype Call button that's available in CRM.

He says the Window Installer will install an application that will communicate with Skype and the CRM solution installer will install a custom entity into the CRM. And the Skype-Connector application will place all the Skype contacts into that custom entity in CRM for the further use.

Tonarelli discusses the Windows Installer, the CRM solution installer, and offers a few points the Dynamics CRM administrator should keep in mind before getting started with this CRM plug-in here.

How to Use Microsoft Dynamics CRM Workflow Templates

The PowerObjects blog explains that in Microsoft Dynamics CRM, you can reuse the same workflow steps in multiple workflows without recreating them by using templates.

In his posts, Joe CRM shows you how to make a template that will launch an email activity when a case is closed. And you'll be able to use it to specify different emails to send based upon how the case is resolved.

Here's ...