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Microsoft Dynamics Partner Roundup: Cloud Voice and Video for CRM Online; Social Selling for CRM; AX Practice Leader; AX Publishing Win

by Linda Rosencrance
Contributing Writer, MSDW

In this week's Microsoft Dynamics partner news roundup:

  • Solgari Launches Dynamics CRM Online integration
  • Trapit Announces App for Dynamics CRM
  • Rand Group Taps Kevin Endres to Lead Dynamics AX practice.
  • Levtech Consulting to implement Dynamics AX for Lulua Publishing

Solgari Launches Dynamics CRM Online integration

Solgari has launched its integration with Microsoft Dynamics CRM to help sales and marketing teams harness the power of cloud voice and video communications via its intelligent cloud-based business communications platform. The service is also fully compatible with Microsoft Skype for Business.

The solution also offers features to help Dynamics CRM partners looking to execute quicker and smarter sales and marketing campaigns, according to company officials.

With the integration, customers can reach contact center agents using browser-based voice, video and chat communications options, enabling instant communication via any Internet-connected device from any location and at no cost, officials stated.

Inbound communications are identified using IVR and/or voice verification and then routed to the correct agent groups who handle all customer interaction with Dynamics CRM, according to officials.

Customers can pick and choose what they need on a SaaS basis and there are no physical infrastructure requirements, company officials stated.

Trapit Announces App for Dynamics CRM

Trapit, a platform for social selling and employee advocacy, has rolled out an app for Microsoft Dynamics CRM.

The Trapit app for Dynamics CRM puts the Trapit content browsing and social sharing experience within each salesperson's Dynamics CRM account. With Trapit embedded in their existing workflows, salespeople can browse and share relevant content ...

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About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.