Service Management news & resources

Microsoft Dynamics Partner Roundup: Payroll and HR for SMBs; Rental management for New AX; NAV not-for-profit solution update

by Linda Rosencrance
A selection of announcements from the Dynamics partner channel 
AX 7 Accounting Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Financial Management HR Management Not For Profit

The MSDW Podcast, May 6, 2016: Choosing Project Services - Dynamics CRM vs. Dynamics AX (and Microsoft Project)

by Dann Anthony Maurno
Now you have choices. An expert in both Dynamics AX and Dynamics CRM helps you narrow it down.
AX 2012 AX 7 CRM 2016 Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM MSDW Podcast Project Management Project Service Automation Service Management

Microsoft Adds Operational Workloads to Dynamics CRM with Project Service Solution

by Andy Yeomans
What is CRM Project Service, and how can it improve project sales, delivery, resourcing, and billing?
Customer Engagement Dynamics 365 Dynamics CRM Project Management Project Service Automation Service Management

The Internet of Things is Real, Practical, and Ready to Grow, Microsoft Partners Say

by Linda Rosencrance
With Microsoft’s Azure IoT Hub and a range of enthusiastic partners - from the Dynamics ecosystem and beyond - the accessibility of IoT capabilities are poised for a big step...
Commerce Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Industrial Equipment Internet of Things (IoT) Manufacturing Power Automate Project Service Automation Retail Service Management

Workspaces for Supply Chain Management: Getting To Know The New Microsoft Dynamics AX

by Scott Hamilton
Workspaces represent on of the major changes in the new Dynamics AX that users and professionals will need to understand when working in manufacturing and distribution enviro...
AX 7 Customer Engagement Distribution Distribution Dynamics 365 Dynamics AX Manufacturing Manufacturing Project Service Automation Purchasing Sales Order Processing Service Management

Microsoft Dynamics Partner Roundup: Sales intelligence launch; Collection automation for AX; Automaker CRM; VAR Hires and Promotions

by Linda Rosencrance
A selection of announcements from the Dynamics partner channel
Automated Data Collection Automotive Banking Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics AX Dynamics CRM Financial Services Invoice Processing

FieldOne for End-to-End Customer Service Now Generally Available

by Dann Anthony Maurno
Microsoft is looking for partners for its recent field service acquisition, which is generally available, integrated with O365 and mobile ready.
Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics CRM Mobile Applications Planning & Scheduling Project Service Automation Service Management Workforce Management

Microsoft Dynamics Partner Roundup: PSA Win; Security Tool Update; New CSP

by Linda Rosencrance
A selection of recent announcements from around the Dynamics channel
Cloud Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Life Sciences Metals Minerals Project Service Automation Security Service Management

Consultancy Services - Has Efficient Project Management Become a Major Project In Its Own Right?

by Martyn Kemp
As competitive pressures increase project complexities, a professional services organization should look to ERP for better delivery, financial performance, and customer satis...
Accounting BI and Reporting Business Central Customer Engagement Dynamics 365 Dynamics NAV Expense Management Professional Services Project Service Automation Service Management Time & Attendance

Microsoft Plans Dynamics CRM 2016 Release With Range of Productivity Updates

by Jason Gumpert
With CRM 2016, Dynamics CRM will continue its ambitious development cadence and its commitment to working well with other product teams 
CRM 2016 Cortana Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Delve Document Automation Document Management Dynamics 365 Dynamics CRM Email Management

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CMMS and Business Central: Optimizing Maintenance Management

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How Dynamics CRM/CE Partners Benefit from ITSM Technology

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How Dynamics 365 Customer Service and ITIL help Microsoft partners meet customer demand through technology and best practice

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How to Transition from the Field Service Mobile (Xamarin) app to Resco Field Service 2.0

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Preparing for the transition from Microsoft Dynamics 365 Field Service with the Field Service Mobile app to the Power-Apps-based Field Service (Dynamics 365) mobile app

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Southern States Toyotalift boosts monthly revenue by $350,000 with Field Service 2.0

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Accelerate growth through innovation with Resco Field Service 2.0

Automated Data Collection Business Central Configuration & Development Data Integration Data Management Distribution Dynamics 365 Field Service Industrial Equipment Knowledge Management Mobile Applications Planning and Scheduling
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