Service Management news & resources

Microsoft Dynamics Partner Roundup: SL services automation integration; NAV Practice Director; New hosted NAV agreement

by Linda Rosencrance
A selection of recent announcements from the Dynamics partner channel
Business Central Cloud Customer Engagement Data Integration Dynamics 365 Dynamics NAV Dynamics SL Professional Services Project Service Automation SaaS Service Management

Microsoft Dynamics Partner Roundup: EDI for NAV 2013, Extender 2013; CRM, AX 2012 Wins; New AX Apparel PLM Solution

by Linda Rosencrance
A selection of recent announcements from the Dynamics partner channel
AX 2012 Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics NAV EDI Fashion GP 2013 Industrial Equipment Manufacturing

Microsoft Dynamics Partner Roundup: CRM Online Telephony; SL Services Automation; AX 2012 Credit Card Solution; Master VAR Growth

by Linda Rosencrance
A selection of announcements from the Dynamics partner channel
AX 2012 Business Central Credit Card Processing Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics AX Dynamics CRM Dynamics CRM Online Dynamics NAV

Supporting Tech Support: An IT Service Management Primer

by Richard Turkel
Understand the benefits of improving your team's focus on service management for internal and external users
Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL ITIL Project Service Automation Service Management

Professional Services Industry Still Full of Opportunity for Microsoft Dynamics CRM Partners, Experts Agree

by Valerie Miller
Field services, front and back office integration remain big opportunities in this expansive sector
Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Data Integration Dynamics 365 Dynamics CRM Mobile Applications Professional Services Project Service Automation Sales
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For Microsoft Dynamics AX Veterans, Just Learn What's Different About Discrete Manufacturing in AX 2012

by Scott Hamilton
Quantify, plan, and streamline incremental learning about new capabilities of AX 2012 by building on what you already know
AX 2012 BI and Reporting Bill Of Material Mgmt Customer Engagement Dynamics 365 Dynamics AX Inventory Management Manufacturing Manufacturing Order Management Project Service Automation Quality Control

Keep All the Balls in the Air: Microsoft Dynamics CRM as a Service Firm's Total Operations Solution

by Jason Gumpert
One industrial electronics repair firm built out visibility to quotes, orders, suppliers, shipping, and more
BI and Reporting Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Document Management Dynamics 365 Dynamics CRM Dynamics CRM Online Electronics KPIs

From the Microsoft Dynamics CRM Blogs: Configure SLAs; CRM Swiss Army Knife; Troubleshoot Outlook Client Issues; Bing Maps Benefits

by Jason Gumpert
A selection of the latest insight from the Dynamics CRM blogs
Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Project Service Automation Sales Sales & Marketing Sales & Ops Planning Service Management

Microsoft Dynamics Partner Roundup: New Releases in Warehouse Management, CRM Asset Tracking; AX EDI Win; AX Multi-Channel Retail in UK and Ireland

by Linda Rosencrance
A selection of recent announcements from the Dynamics partner channel
Business Central Commerce Customer Engagement Distribution Distribution Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV E-Commerce EDI

Avanade Explores Benefits, Risks of Adding Gamification to Microsoft Dynamics CRM Call Center Solutions

by Jason Gumpert
Individual and team competitions that boost engagement and advance management goals
Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics CRM Project Service Automation Service Management Telemarketing gamification

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