Service Management news & resources

MSDW Podcast: What Equipment Rental Companies Really Need From ERP - Why Industry Depth Matters

by MSDW Reporter
Outlook on rental companies' needs and how Microsoft serves the sector
Dynamics 365 Dynamics AX Enterprise Asset Mgmt Finance and Operations MSDW Podcast Rental Service Management

From the Microsoft Dynamics 365 Business Central blogs: Service management; Merge customer records; Progress dialog; Predict late payments

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 Business Central blogs
Business Central Data Management Dynamics 365 Dynamics NAV Invoice Processing Service Management
Community Summit 2024 crowd outside at night

Community Summit 2024: Dynamics 365 Customer Engagement moves sales into more scenarios

by Jason Gumpert
The vision of Microsoft's unified customer experience platform leans heavily on autonomous capabilities
Community Summit North America 2024 Copilot Customer Engagement Customer Service Dynamics 365 Field Service Power Platform Sales & Marketing Service Management

Microsoft Dynamics Partner Roundup: Partnership; Acquisition; PCI DSS 4.0 validation; Solution on AppSource

by MSDW Reporter
A selection of announcements from the Dynamics partner channel
Architecture Customer Engagement Dynamics 365 Engineering Finance and Operations Partner Relationship Management (PRM) Payment Processing Project Management Project Operations Sales Service Management xRM

Microsoft Dynamics Partner Roundup: Student info system; D365 win; FP&A research; International expansion

by MSDW Reporter
A selection of announcements from the Dynamics partner channel
Business Central Corporate Perf Mgmt (CPM) Customer Engagement Dynamics 365 Education Finance and Operations Financial Management Industrial Equipment Project Management Project Operations Service Management
Dynamics 365 Project Operations

Microsoft offers Dynamics 365 Project Operations users Copilot-aided time entry tools in preview

by MSDW Reporter
Two chat-based tools will drafting time entries and external-facing comments
Dynamics 365 Field Service Finance and Operations Professional Services Project Management Project Operations Service Management Time & Attendance

Ignite 2023: Microsoft broadens role-based generative AI with Copilot for Service preview

by Jason Gumpert
Preview in December will offer pre-built CRM and contact center app integrations
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Ignite 2023 Knowledge Management Sales & Marketing Service Management
driving-empty-highway.jpg

5 ways to improve work for field sales and service employees

by Sam Kumar

Improving flexibility, lowering stress, and offering greater empowerement can all become realities

Customer Engagement Dynamics 365 Dynamics CRM Field Service HR Management Mobile Applications Power Platform Service Management

MSDW Podcast: Cavallo's latest outlook on Dynamics GP

by MSDW Reporter
Data Integration Distribution Distribution Dynamics GP E-Commerce EDI Inventory Management Job cost MSDW Podcast Order Management Service Management

Microsoft Dynamics Partner Roundup: Form automation; Payments platform; Retail tech; MRO software

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Business Process Mgmt Customer Engagement Dynamics 365 E-Commerce Field Service Finance and Operations Retail Service Management Workflow Management

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CMMS and Business Central: Optimizing Maintenance Management

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Use Case: Professional Sports Organization Finds Efficient Ways to Win

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Streamlining Success: Leveraging Business Central for Enhanced Service Management

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