Service Management news & resources

Microsoft Dynamics Partner Roundup: Supply chain solution for AX 2012 R3; GP Go-Live; AX supply chain win; New CRM partner CEO

by Linda Rosencrance
A selection of announcements from the Dynamics partner channel
3PL AX 2012 R3 Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Freight Management GP 2013 R2 Inventory Management Manufacturing Professional Services

Microsoft Dynamics Partner Roundup: PLM for AX 2012 R3; eMap for CRM; Vehicle management for AX; AX 2012 live in Pakistan

by Linda Rosencrance
A selection of announcements from the Dynamics partner channel
AX 2012 AX 2012 R3 Automotive CRM 2013 Commerce Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Enterprise Asset Mgmt Fashion Footwear

From the Microsoft Dynamics NAV Blogs: OneNote integration; Service Contract invoicing and order processing; NAV 2013 R2 CU8 import and export

by Jason Gumpert
A selection of the latest insight from the Dynamics NAV blogs
Business Central Customer Engagement Data Integration Data Management Document Management Dynamics 365 Dynamics NAV Invoice Processing Project Service Automation Service Management

Microsoft Dynamics Partner Roundup: GP hires; GP service management; NAV rental management; Caribbean services partnership

by Linda Rosencrance
A selection of recent announcements from the Dynamics partner channel
Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Professional Services Project Service Automation Rental Service Management Workforce Management

ERP's place in the cloud: Measuring core and two-tier adoption

by Bridget McCrea
As companies look to replace or upgrade aging ERPs, an increasing number of them may be looking to the cloud for answers.
Accounting Customer Engagement Distribution Dynamics 365 Dynamics AX HR Management Manufacturing Project Service Automation Rainier Service Management Supply Chain Management Two-Tier

Where Did All The PSO Resources Go?

by Colleen Rodericks
Resource constraints on professional service organizations are driving rethinking of what it takes to maintain a great team
Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL HR Management Professional Services Project Service Automation Service Management

Resource Management and Capacity Planning: Your Guide to Maximum Services Efficiency

by Colleen Rodericks
Why great services organizations improve their ability to manage utilization rates, estimate projects, and forecast their future needs
Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV Dynamics SL HR Management Knowledge Management Professional Services Project Management Project Service Automation
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Microsoft Dynamics GP 2013 module changes bring a mix of opportunities, challenges

by Mark Polino
Microsoft's decision to end OEM agreements for many GP ISV solutions should bring positive outcomes overall
BI and Reporting Collections Management Customer Engagement Dynamics 365 Dynamics GP GP 2013 ISV Professional Services Project Service Automation Risk Management Service Management

Dynamics Profile: From newbie to veteran, one GP user's journey

by Linda Rosencrance
When Palma Hirschfelder Wurzel's company bought GP seven years ago, she dove in, learning about the product and its range of community resources
Accounting Customer Engagement Dynamics 365 Dynamics GP Electronics Project Service Automation Service Management

A Cash Register for the Service Enterprise

by Colleen Rodericks
Why your organization needs a strong framework to make its services organization cash flow positive
Accounting BI and Reporting Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Expense Management Managed Services

LATEST VENDOR RESOURCES

Streamlining Success: Leveraging Business Central for Enhanced Service Management

Innovia

External Users Demystified with Ben Vollmer & Resco

Resco

Microsoft Dynamics 365 Project Operation arrives: What to look for (Webcast Recording)

MSDW Features

How Service Organizations can use D365 PSA to Deliver Successful Projects and Drive Growth

MSDW Features

Offline-Capable Mobile Apps for Microsoft Dynamics NAV: Empower remote workers (Recorded Webcast)

More Service Management Videos

Marketing Tips for B2C eCommerce Businesses

Dynamics eShop

The eCommerce industry has taken off and continues to grow

Accounting Agriculture Architecture Automotive Construction Consumer Goods Distribution Dynamics 365 Dynamics Marketing Dynamics NAV Energy Fashion

(Infographic) 7 Key Clauses Commonly Found in SaaS Contracts

Binary Stream

This infographic breaks down seven key clauses found in most SaaS contracts

AP Automation Advanced Pricing Associations BI and Reporting Bill Of Material Mgmt Billing Budgeting Business Central Business Performance Mgmt CPQ (Configure, Price, Quote) Complex Billing Consumer Goods

Booklet | Build a Financial Backbone for Sustainable Hospitality Expansion

Binary Stream

Best practices and resources to build the financial backbone necessary to enable a successful hospitality expansion

Accounting Auditing Azure BI and Reporting Billing Business Central Business Performance Mgmt Complex Billing Consumer Goods Customer Relationship Mgmt Customer Service Dynamics 365

The CFO’s Playbook for Retail Transformation

Binary Stream

Competing in a world where customer expectations have never been higher drives brands to embrace rapid change—retailers who struggle to keep pace face shuttered stor...

AP Automation Accounting Advanced Pricing Auditing BI and Reporting Banking Billing Budgeting Business Central Business Performance Mgmt Business Process Mgmt Business Rules Mgmt

How Dynamics CRM/CE Partners Benefit from ITSM Technology

Prodware

How Dynamics 365 Customer Service and ITIL help Microsoft partners meet customer demand through technology and best practice

Copilot Studio Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Hosting Services IT Asset Management (ITAM) IT Service Management (ITSM) Inventory Management KPIs Knowledge Management
More Service Management White Papers

Southern States Toyotalift boosts monthly revenue by $350,000 with Field Service 2.0

Resco

Accelerate growth through innovation with Resco Field Service 2.0

Automated Data Collection Business Central Configuration & Development Data Integration Data Management Distribution Dynamics 365 Field Service Industrial Equipment Knowledge Management Mobile Applications Planning and Scheduling
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