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Microsoft acquires Parature, adding multi-channel customer service to Dynamics CRM

by Jason Gumpert
Knowledge management, portals, mobile self-service features aim to bolster the Dynamics CRM customer service offering
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Knowledge Management Mobile Applications Portals

Dynamics Profile: Developing a career with Microsoft Dynamics NAV and its community

by Linda Rosencrance
Natalie Karolak’s career with NAV has evolved from newcomer in 2006 to forum leader, solution architect, and MVP
Accounting Business Central Dynamics 365 Dynamics NAV

Improving interactions and outcomes with xRM: A customer experience lifecycle model

by Christopher Barry
Technology-enabled techniques for managing both uncontrolled and controlled interactions with your customers
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing xRM

From the Microsoft Dynamics GP Blogs: Customer Combiner; Macro happiness; Transaction posting SmartList; Check Remittance

by Linda Rosencrance
A selection of recent insight from the Dynamics GP blogs
Accounting BI and Reporting Dynamics GP GP 2010 GP 2013

From the Microsoft Dynamics NAV Blogs: Spicing up NAV 2013; Excel Interop; Office 365 SSO; Directed Pick and Put-away

by Linda Rosencrance
A selection of the latest insight from the Dynamics NAV blogs
Business Central Dynamics 365 Dynamics NAV Manufacturing NAV 2013 Warehouse Management

Microsoft Dynamics Partner Roundup: VAR acquisitions in US, Canada; Cloud partner adds Dynamics CRM

by Linda Rosencrance
A selection of recent announcements from the Dynamics partner channel
Business Central Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV

Convergence 2014 details firming up with new keynotes, updated agenda

by Jason Gumpert
Arianna Huffington, Biz Stone, FUN, and an updated agenda all on tap for Atlanta
Business Central Convergence 2014 Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL

Optimizing Distributor Profitability: The value of best practices

by Frank Hamelly
Examining a five step methodology for analyzing current business processes, benchmarking the processes against best practices, and determining the potential profit enhancement
BI and Reporting Business Performance Mgmt Distribution Distribution Dynamics AX Supply Chain Execution Supply Chain Management

Year End Reading: Top Microsoft Dynamics NAV feature articles of 2013

by Jason Gumpert
A selection of the most popular NAV feature articles of 2013
Business Central Dynamics 365 Dynamics NAV Food & Beverage ISV NAV 2013 NAV 2013 R2 Power Automate Resellers

Year End Reading: Top Microsoft Dynamics GP feature articles of 2013

by Jason Gumpert
A look back at the Dynamics GP happenings of 2013
BI and Reporting Data Integration Dynamics GP GP 2013 ISV Reseller

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