Article news & resources

CxM through xRM: Focusing on outcomes when modeling relationship management in your CRM solution

by Christopher Barry
Challenging the tenets of interaction-based relationship management
Dynamics CRM xRM

Toys Not Included: Making CRM a Company-wide Strategy

by JC Quintana
Sell the organization-wide CRM vision from the start, even if the solution starts small
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Marketing Automation Sales Sales & Marketing xRM

Microsoft's expanded Dynamics AX supply chain portfolio: Will it boost competitiveness?

by Bridget McCrea
The acquisition of Blue Horseshoe’s warehouse and transportation management IP is an encouraging step, but not a monumental move
AX 2012 R3 Distribution Dynamics AX Logistics Manufacturing Manufacturing Supply Chain Execution Supply Chain Management Transportation Management Warehouse Management

From the Microsoft Dynamics CRM blogs: SharePoint Online Doc Management; CRM forms from SSRS Reports; CRM Online storage guidance; e-Signature Options

by Linda Rosencrance
A selection of the latest insight from the Dynamics CRM blogs
BI and Reporting CRM Online Document Management Dynamics CRM Electronic Signatures

Microsoft Dynamics Partner Roundup: PowerScore for CRM; Scribe's milestone quarter; Leadership update at The Experts; AX Alliance grows

by Linda Rosencrance
A selection of recent announcements from the Dynamics partner channel
Commerce Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Integration Dynamics 365 Dynamics AX Dynamics CRM Marketing Retail Retail POS
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Bringing Power BI to Microsoft Dynamics AX: A working example

by Jason Gumpert
AX MVP Murray Fife demonstrates how the tools of the Power BI suite can quickly fulfill a challenging reporting requirement
BI and Reporting Dynamics AX KPIs Power BI Power BI Power Platform Power View PowerPivot

New Microsoft Dynamics AX Solutions Excellence Certification program to refocus partner, individual competency goals

by Jason Gumpert
Three tracks for AX solution excellence certification - development, as well as technical or functional architecture
AX 2012 AX 2012 R2 Dynamics AX

Remote Desktop Services for Dynamics GP, NAV on Azure: A stepping stone on road to full web client adoption?

by Bridget McCrea
The availability of RDS on Windows Azure should help improve accessibility for companies that love terminal services, but expanded web client capabilities remain the long term plan
Business Central Dynamics 365 Dynamics GP Dynamics NAV GP 2013 NAV 2013 Power Automate SaaS Web Client

Microsoft updates purchase inquiry options in Dynamics AX 2012 R2

by Bridget McCrea
Procurement departments using Dynamics AX get a new addition for managing their RFPs
AX 2012 R2 Document Management Dynamics AX Purchasing Supply Chain Management Workflow Management

Legacy application upgrades: xRM lessons learned from the field

by Patrick Huisman
Key principles to remember when evaluating Dynamics CRM's xRM platform to replace a legacy application
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing Sales Quoting xRM

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