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Before You Pull the Plug: Understand What it Takes to Get the Most From Your Microsoft Dynamics Cloud Provider

by Rob Curls
Solutions Consultant, Concerto Cloud Services,

As organizations shift their applications and infrastructure to the cloud, they may encounter challenges along the way.  Any time a change is introduced, an organization increases its risk for issues such as outages or a slower user experience. It may leave you wondering whether such problems are related to the cloud or the application? And is this the best performance you can expect?

In this article, I'll discuss how to investigate the source of many issues you may encounter when launching your cloud-based solutions, how to establish on-going dialog about service-level agreements (SLAs), and how to ensure your organization is getting the most from its cloud provider. Overcoming concerns about your cloud deployment can be achieved by knowing what questions to ask when, and by not waiting until there's a problem to seek clarity on the terms of an SLA.

Let's take "Company X" as an example. This company moved their Dynamics ERP to the cloud recently. If the company begins experiencing slow speeds or drops in the accessibility of their systems or user issues with missing reports or printers that won't print, the first thought may be regret. Perhaps there is second-guessing of the move into the cloud, or the company that they have selected as their cloud or managed hosting provider. Before any major conclusions are made, some specific insights can help track down the problem and then identify next steps.

Some of the most common issues affecting application performance include:

  • Latency (the delay from input into a system to the desired outcome)
  • Noisy Neighbor (or a co-tenant that is heavy on bandwidth, or system resource use, and can negatively affect other users' cloud performance)
  • Cumbersome experience that is not as ...

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About Rob Curls

As a Solutions Consultant for Concerto Cloud Services, my primary focus is educating customers on technologies that are available and designing solutions that will achieve their strategic objectives. With a focus on cloud solutions, my responsibilities include architecting complex workloads utilizing best of bread technology and service providers, developing and presenting in person and online presentations and demonstrations with customers and industry experts, as well as working with our team to ensure we stay on the cutting edge as a cloud service provider.

With more than 14 years of technology experience, I have a diverse background which has enabled me to work in challenging industries such as Healthcare, Professional Services, and Defense. I've consulted organizations ranging in size from small start ups to large globally dispersed organizations, and I'd love the opportunity to sit down and discuss your needs.

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