Before You Pull the Plug: Understand What it Takes to Get the Most From Your Microsoft Dynamics Cloud Provider
As organizations shift their applications and infrastructure to the cloud, they may encounter challenges along the way. Any time a change is introduced, an organization increases its risk for issues such as outages or a slower user experience. It may leave you wondering whether such problems are related to the cloud or the application? And is this the best performance you can expect?
In this article, I'll discuss how to investigate the source of many issues you may encounter when launching your cloud-based solutions, how to establish on-going dialog about service-level agreements (SLAs), and how to ensure your organization is getting the most from its cloud provider. Overcoming concerns about your cloud deployment can be achieved by knowing what questions to ask when, and by not waiting until there's a problem to seek clarity on the terms of an SLA.