As competitive pressures increase project complexities, a professional services organization should look to ERP for better delivery, financial performance, and customer satis...
Group O needed NAV to support its business process outsourcing services. It also needed a clever Director of Business Technology, which it found in Kim Congleton.
A cautious procurement process, a hands-on partner, and a customer willing to take calculated risks on new software should provide the makings of a successful ERP/CRM makeover
Dynamics CRM-native solution gives Microsoft end-to-end field service capabilities, new IoT opportunities that it believes will be key in strategic accounts
When a collector’s buying history is spread across a dozen records, personal service is out of reach. See how WatchBox built a single trusted customer view and saw month-over-month
When a policyholder with ten policies shows up ten times in your CRM, great service is out of reach. See how Cumberland Mutual gave its reps one complete view of every customer and
When a partner database turned out to be 60% duplicates, Booksy’s sales team got 60% of that call time back. See how the beauty marketplace gave every merchant one record, one rep,
