Dynamics 365 news & resources

Customer Knowledge Management Agent

Microsoft to shutter Smart Assist in Dynamics 365 Customer Service this year, urging users toward Copilot

by MSDW Reporter
Support for the feature ends June 2, 2025 with removal by end of the year
Copilot Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Knowledge Management

From the Microsoft Dynamics 365 CRM Blogs: Copilot case summaries; Customer Service workspace; Core mappings restriction; Renaming root business unit

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 CRM blogs
Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics CRM

From the Microsoft Dynamics 365 Finance and Supply Chain Management: Security myth; Budget planning; Deployment changes; Security role assignment

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 Finance and Supply Chain Management blogs
Budgeting Dynamics 365 Dynamics AX Finance and Operations Security

From the Microsoft Dynamics 365 Business Central blogs: Extensions; D365BC and D365 CE; Change log management; Inventory visibility

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 Business Central blogs
Auditing Business Central Customer Engagement Data Integration Dynamics 365 Dynamics NAV Inventory Management
Agent preview from Dynamics 365 Sales

Microsoft publishes 2025 Release Wave 1 Plans for Biz Apps, Role-based Copilots, Industry Clouds

by Jason Gumpert
Microsoft publishes its semi-annual flurry of new and updated feature plans across the apps and services
AI Business Central Commerce Contact Center Copilot Copilot Studio Customer Engagement Customer Insights Customer Service Dataverse (CDS) Dynamics 365 Field Service

Microsoft Dynamics Partner Roundup: Aircraft maintenance; Cannabis compliance; Forms integration; New VP of sales

by MSDW Reporter
A selection of announcements from the Dynamics partner channel
Aerospace & Defense Business Central Customer Engagement Document Automation Dynamics 365 Manufacturing Pharmaceuticals Power Platform Preventive Maintenance Regulatory Compliance

MSDW Podcast: Key Commerce Takeaways from NRF 2025

by MSDW Reporter
The biggest takeaways and expo floor trends from this year's NRF Retail Big Show
Commerce Dynamics 365 Dynamics AX E-Commerce Finance and Operations MSDW Podcast Retail

From the Microsoft Dynamics 365 Business Central blogs: Journal entry; AI in D365BC; Update AppSource app; Assembly items

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 Business Central blogs
Accounting Business Central Copilot Dynamics 365 Manufacturing Manufacturing

From the Microsoft Dynamics 365 CRM Blogs: D365 CRM 8.2; Address entity records; Field operations; Email templates

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 CE/CRM blogs
AI Customer Engagement Customer Insights Customer Relationship Mgmt Dynamics 365 Dynamics CRM Field Service Field Service Marketing Marketing Automation Sales & Marketing

From the Microsoft Power Platform blogs: Maker & admin deployment pages; Copilot to access SharePoint docs; AI prompts in Power Automate; Resolve 403 CORS error

by MSDW Reporter
A selection of the latest insight from the Power Platform blogs
Azure Copilot Customer Engagement Dataverse (CDS) Development Dynamics 365 Power Apps Power Platform Sales

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Out of the Box Power BI Reports for Dynamics 365 Business Central

WebSan Solutions

Specialized Views in Dynamics 365 CRM

Encore Business Solutions

Corpay Changes the Game for Microsoft Dynamics ERP Company Hit By ACH Fraud

MSDW Features

Managing Maintenance Work Orders in Business Central: Best Practices for Success

Insight Works

Real-World Forecasting and Planning in Business Central

Insight Works
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How AP Automation Helps Agriculture Businesses Grow Smarter

Metafile
Automate your agriculture AP process for smarter, scalable growth.
AI and Machine Learning AP Automation Accounting Azure Business Central Document Automation Document Management Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV Dynamics SL

Comparative Chart: 5 Top Payment Processing Solutions for Dynamics 365 Business Central

MSDW Features
Discover how these providers stack up against each other
Business Central Dynamics 365 Dynamics NAV Payment Processing Procurement

How to Use Custom Views and Charts in Dynamics 365 CRM

Encore Business Solutions
Leveraging customized views and charts in Dynamics 365 CRM makes it easier for sales and service teams to manage and analyze data.
Customer Engagement Dynamics 365 Dynamics CRM Sales

Micosoft Dynamics 365 Business Central Price Increase: From October 2025 (Updated)

Dynamics Square USA
Microsoft has announced key pricing changes for Dynamics 365 Business Central starting October 1, 2025
Business Central Dynamics 365

Dynamics 365 Finance Made Easy: 2025 Guide

Dynamics Square USA
Expert insights, practical use cases, and step-by-step benefits of using Dynamics 365 Finance
Dynamics 365 Finance and Operations
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Case Story: How a Solar Company in North America Streamlined its Business with Business Central and CRM

Dynamics Square USA
How a solar energy company in Canada fixed their workflow problems by switching to modern business software
Business Central Copilot Customer Engagement Customer Insights Customer Service Customer Service Insights Dynamics 365 Dynamics NAV Electronic Signatures Energy Sales Insights

Boosting Sales in the Cleaning Supplies Industry with Targeted NAV 2013 Support and Customization

Dynamics Square USA
Discover how NAV 2013 support helped a distributor do more with what they already had
Chemicals Dynamics 365 Dynamics NAV Hospitality

Streamlining Aerospace Operations: Electroimpact's Success with Dynamics 365 Finance & Operations

Encore Business Solutions
For Electroimpact, purchase orders and payments now flow through smoothly in Dynamics 365 Finance and Operations.
Aerospace & Defense Dynamics 365 Finance and Operations Payment Processing

How a Non-Profit Slashed ERP Costs by 60%

Dynamics Square USA
See how a leading non-profit cut ERP costs by 60% and redefined global operations with Dynamics 365.
Copilot Customer Engagement Customer Service Dynamics 365 Finance and Operations Government Health & Wellness Healthcare Human Resources (Talent) Not For Profit

Microsoft Dynamics 365 Sales Implementation: How a USA Manufacturer Transformed Its Sales Operations

Dynamics Square USA
Real-time visibility into every stage of the sales pipeline
AI Customer Engagement Distribution Distribution Dynamics 365 Manufacturing Sales Insights
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Guide to Choosing Your Payment Hub Subscription

Mekorma Payment Hub offers three subscription tiers, but how do you choose the best one for your organization? Use this guide...
AP Automation Accounting Aerospace & Defense Agriculture Architecture Associations Automotive Banking Billing Boating Business Central Check Printing

Power BI Budgeting With Power ON Budget Planner

In effective cost management, wrangling budgets scattered across local spreadsheets poses challenges in maintenance and...
Automated Data Collection Azure Budgeting Data Management Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics Marketing Dynamics NAV Dynamics POS Dynamics RMS

Mekorma Payment Hub for D365 Business Central

Mekorma Payment Hub is your trusted platform for managing accounts payable vendor payments. Fully embedded in D365 Business...
AP Automation Accounting Aerospace & Defense Agriculture Associations Automotive BI and Reporting Boating Business Central Check Printing Chemicals Complex Billing

Dynamic Ship Analysis

Empower Your Shipping Decisions: Unleash the Power of Dynamic Ship Analysis with our Free Power BI App Website | AppSource |...
AI Business Central Distribution Distribution Dynamics 365 Manufacturing Manufacturing Shipping

PrintNode Connector PowerTool

Connect your local or network printers to Dynamics 365 Business Central Cloud. Website | AppSource | On-Demand Demo...
AI Business Central Distribution Distribution Dynamics 365 Inventory Management Manufacturing Manufacturing Order Management Quality Control Sales and Operations Planning Shipping
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