Customer Service news & resources

Predictable growth starts with a connected revenue engine. Learn how Microsoft Dynamics 365 and AI can help align sales, marketing, service, and data.

AI and Machine Learning Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Fabric Finance and Operations

More Customer Service White Papers

How Defaqto Took Back Control of Its Dynamics 365 CE Data

Plauti

How Defaqto cleaned up 2,000+ duplicate Dynamics 365 accounts and improved ongoing data quality.

AI Agents Contact Center Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Data Management Dataverse (CDS) Dynamics 365 Field Service Power Apps

Centralized Customer Engagement Platform

iTransition

Business Process Mgmt Customer Engagement Customer Service Dynamics 365 Dynamics CRM Field Service Field Service Healthcare Manufacturing Sales Sales & Marketing

3PL Logistics Provider Cuts Monthly Invoicing from 25 Days to Just 1, Unlocks New Revenue Streams

Avantiico

AP Automation Billing Business Process Mgmt Complex Billing Customer Engagement Customer Service Distribution Distribution Dynamics 365 Finance and Operations Financial Management

Adrian Steel Unified CRM and Marketing Data Across Five Platforms with Inner Join's Power BI Expertise

Inner Join Technologies

Unified reporting turns fragmented data into actionable intelligence. See what's possible when your data works together!

Automated Data Collection Azure Business Central Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Data Integration Databases Dynamics 365 Dynamics CRM

How Maxi Lift Connected Dynamics 365 Sales and Business Central to Streamline Quoting

New Dynamic

Deployment Planning Process Reduces Risk and Speeds Up Solution Design and Development and Development for Maxi-Lift

Customer Engagement Customer Service Dynamics 365 Dynamics CRM Dynamics Marketing Field Service Manufacturing Minerals Sales

More Customer Service Case Studies

Next Best Action - AI/ML-Powered Recommendations for Microsoft Dynamics 365 CRM

Next Best Action is an AI/ML-powered assistant for Microsoft Dynamics 365 CRM that analyzes CRM data, customer interactions...

AI Agents Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Field Service Power Apps Power Platform Project Service Automation

Microsoft Dynamics 365 AI Opportunity Lab

Turn AI Possibilities into Practical Outcomes for D365 CE/CRM Microsoft Dynamics 365 CE/CRM contains rich business data, and...

Azure Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing

Microsoft Dynamics 365 CE/CRM Health Check

Maximize Your Investments With a Dynamics 365 Health Check • Is CRM adoption meeting expectations? • Is CRM being used the...

TextSMS4Dynamics - SMS Integration for Dynamics 365 CRM

TextSMS4Dynamics is a powerful SMS integration solution for Microsoft Dynamics 365 CRM and Dataverse that enables businesses...

Communications Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics CRM Power Apps Power Platform Sales Unified Communication

LiveChat4Dynamics

LiveChat4Dynamics is a powerful Live Chat integration for Microsoft Dynamics 365 CRM and Dataverse that enables businesses to...

Communications Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Power Apps Power Platform Sales Unified Communication

Customer Service news & resources

From the CRM Blogs: Business Productivity Accelerator; VM Express; IFRAME Magic; Free SharePoint Designer

Build on Benefits of Microsoft Dynamics: Ten Criteria for a Truly Useful Document Imaging System

Ten ISV Solutions That Caught Our Eye At Convergence 2009 New Orleans

The Growing Value of Customer Relationships: Five Tips for Leveraging Dynamics CRM in Difficult Times

From the CRM Blogs: iPhone Connection; Birthday Contact Lists; Touch in Line-of-Business Apps; Boosting the Marketing Module

Assessing the Microsoft Dynamics CRM 4.0 Accelerators

For Microsoft Dynamics AX Partners, Certification Requirements Are Good, But Giving the Power to the Customer May Prove Better….

Using Microsoft Dynamics CRM…Without the Marketing and Sales Functionality

Bad Economy or Not, Here Are Ten Reasons to Attend Convergence 2009

It Was a News-Filled Year for Microsoft Dynamics--Our Top Ten Stories of 2008

LATEST VENDOR RESOURCES

Plauti Deduplicate at a glance

Dynamics GP “Would You Rather?” with Syvantis

Syvantis Learn | What is it?

Delivering a Connected Customer Experience with Dynamics 365

Dynamics 365 Customer Service: Cases, Self-Service, Omnichannel, and More!

Beyond Go-Live: How to Maximize the Long-Term Value of Microsoft Dynamics

Deploying OpenClaw for Business: From Local Agent to Secure Business Infrastructure

5 Operational Gaps Manufacturers Must Address Before AI

The Ultimate Guide to Dynamics 365 | Expert Edition 2026

Building a Connected Revenue Engine with Microsoft Dynamics 365, Customer Insights, and AI