Copilot Studio news & resources

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Microsoft adds to AI portfolio with Dynamics 365 Virtual Agent for Customer Service preview

by Jason Gumpert

A focus on pre-built tools and algorithms, with integration to Customer Service, Customer Service Insights, Flow.

Artificial Intelligence (AI) BI and Reporting Bots Copilot Studio Customer Service Dynamics 365 Natural Language Processing (NLP) Power Automate Power Platform

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Copilot Chronicles, August 2025: Minimizing Data Risks & Enabling Secure AI​

MSDW Features

Build Your Own Copilot (Jarvis) with Copilot Studio 🤖

MSDW Features
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The Smart Buyer’s Guide to Microsoft 365 & Copilot

JourneyTeam
Smarter Work with Microsoft 365 & Copilot: What You Should Know
AI Agents AI and Machine Learning Azure Copilot Copilot Studio Power Platform Robotic Process Automation (RPA) Unified Communication Workflow Management

Test, Optimize, Succeed: Ensuring Peak Performance in Dynamics 365 F&SCM

Executive Automats
Master the art of performance testing and unlock the full potential of your Dynamics 365 FSCM system
Auditing Automated Testing Business Performance Mgmt Business Process Mgmt Configuration & Development Copilot Copilot Studio Dynamics 365 Dynamics AX Finance and Operations Governance, Risk, and Compliance (GRC) Load Planning

The Smart Leader’s Guide to Microsoft Copilot

Dynamics Square USA
Discover how smart leaders are using Copilot to accelerate decisions, streamline operations, and drive measurable value
AI and Machine Learning Azure Business Central Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Service Customer Voice Dynamics 365

The Role of AI in AP Automation

Mekorma
AP Automation Accounting BI and Reporting Business Central Copilot Studio Dataverse (CDS) Dynamics 365 Dynamics GP Dynamics NAV Power Apps Power Automate Power BI

The Shift to Customer Experience in Retail

Prodware

Customer xxperience overtakes price and product

Commerce Consumer Goods Contact Center Copilot Studio Customer Engagement Customer Experience (CX) Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service
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Inogic Productivity Apps for Microsoft Business Solutions

Inogic is a leading Microsoft Microsoft Dynamics 365 CRM ISV, delivering innovative apps and professional services on...
Azure Copilot Copilot Studio Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Fabric Power Apps Power Automate Power BI
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