Microsoft Business Applications News

Welcome to the News section on MSDW. We cover the world of Microsoft technology, from corporate news to product releases to customer successes to industry events. Check back often for updates.

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Integrating Live Chat and Microsoft Dynamics CRM: Why Quality Customer Service Needs a Single Source of Truth

by Alex Bloom
The rising expectations of customers in live chat with service agents means a greater demand for well-integrated systems that provide the right information at all times.
Dynamics CRM

How a Chance Encounter with Microsoft Dynamics NAV Leads .NET Developer to MVP Recognition

by Linda Rosencrance
Suresh Kulla plans to continue sharing his knowledge with Dynamics NAV community members
Business Central Dynamics 365 Dynamics NAV

Microsoft Promises to "Unlock Value from On-Premise Systems" with Azure Logic Apps

by Dann Anthony Maurno
Now in general availability, Logic Apps is aimed at connecting on-premise and cloud applications in hybrid environments.
Data Integration Data Management Dynamics AX Dynamics CRM Power Automate iPaaS

Showpad Announces Integration with Dynamics CRM for Content Activation, Engagement Tracking

by Linda Rosencrance
Showpad enables sales pros to collect data around how content is used with prospects to make critical business decisions.
Content Management Customer Relationship Mgmt Dynamics CRM