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Microsoft Dynamics Partner Roundup: Partners for omnichannel; NZ ports win; iPhone mobile mapping; Canada partner's funding

by Linda Rosencrance
Contributing Writer, MSDW

In this week's Microsoft Dynamics Partner News Roundup:

  • eBECS Joins CafeX Partner Program to Deliver Advanced Omnichannel Solution
  • Hitachi Solutions Asia Pacific's PORTS Solution to help New Zealand's Largest Import Port and Premier Cruise Port Automate Billing Processes
  • InfoGrow Releases Dynamics 365/CRM Mobile Mapping Tool for iPhone
  • Xpertdoc Secures CAD $2.285 Million Funding from BDC Capital

eBECS Joins CafeX Partner Program to Deliver Advanced Omnichannel Solution

CafeX Communications, a supplier of mobile and web engagement solutions, has announced that eBECS, a Microsoft Business Solutions implementation partner, is now a strategic partner in the CafeX Live Assist for Microsoft Dynamics 365 partner program.

The program allows eBECS to deliver omnichannel capabilities and services through Dynamics 365/CRM Now eBECS can offer its customers digital engagement capabilities that improve customer service levels, enhance agent productivity and increase online sales, according to company officials.

The CafeX partner program, designed for qualifying Microsoft Dynamics 365 partners, provides comprehensive tools and support to drive sales through live chat, co-browsing and other personalized customer assistance solutions within the Dynamics 365, officials stated.

"As a Microsoft Gold Partner and a firm specializing in Microsoft Dynamics 365, we welcome the competitive advantages this relationship offers," said Stephen Wilson, marketing director at eBECS, in a statement. "eBECS is the first UK partner to be working with CafeX, and we are talking to a number of prospects about the value we can deliver to them as they digitally transform their customer experience programs.

Hitachi Solutions Asia Pacific's PORTS Solution to help New Zealand's Largest Import Port and Premier Cruise Port Automate Billing Processes

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About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.

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