Professional Services news & resources

Top 10 Microsoft Dynamics Feature Articles of September 2014

by Jason Gumpert
A look back at feature pieces and other expert insight published on MSDynamicsWorld.com in September 2014
Business Central CRM 2013 Data Integration Dynamics 365 Dynamics CRM Dynamics GP Dynamics NAV GP 2013 R2 GP 2015 Industrial Equipment MVP NAV 2013

Field Service: The Ultimate Customer Touch

by Kris Brannock
While companies worked to drive cost out of field services, a funny thing happened: the service tech became an ambassador for customer relationships
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics AX Manufacturing Professional Services Project Service Automation Service Management

Microsoft Dynamics Partner Roundup: GP Go-Live; CRM Online for BPO; CRM for government contractor business development

by Linda Rosencrance
A selection of recent announcements from the Dynamics partner channel
Aerospace & Defense Distribution Dynamics CRM Dynamics GP Government Professional Services

How We’re Using Microsoft Dynamics CRM: A journey of continuous, measured improvement for one global services firm

by Bridget McCrea
Grant Thornton's global Dynamics CRM success hinges on managing adoption, maintaining agile development process
Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Financial Services Professional Services Sales Sales & Marketing

Field Service: The Foundation for Innovation in Customer Experience

by Kris Brannock
Why field service has re-emerged as a broad area of opportunity in a device-enabled world
Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics AX Internet of Things (IoT) Life Sciences Manufacturing Medical Devices Professional Services Project Service Automation Service Management

How adding 'Insights' to Microsoft Dynamics CRM has boosted one GP partner's sale intelligence in unexpected ways

by Mark Anderson
The free solution for CRM Online professional users has yielded unexpected benefits, says one Microsoft partner
CRM 2013 Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Data Management Dynamics 365 Dynamics CRM Dynamics GP Professional Services SaaS Sales Sales & Marketing

Microsoft Dynamics Partner Roundup: Supply chain solution for AX 2012 R3; GP Go-Live; AX supply chain win; New CRM partner CEO

by Linda Rosencrance
A selection of announcements from the Dynamics partner channel
3PL AX 2012 R3 Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Freight Management GP 2013 R2 Inventory Management Manufacturing Professional Services

Microsoft Dynamics Partner Roundup: Government contracting; CRM for clinical trials; Field service management; eInvoicing and ePayables partnership

by Linda Rosencrance
A selection of announcements from the Dynamics partner channel
AP Automation Dynamics AX Dynamics CRM Dynamics GP Financial Management Government Invoice Processing Pharmaceuticals Professional Services

Eight enhancements to Microsoft Dynamics AX Lifecycle Services roll out in June release

by Jason Gumpert
Industry-specific APQC libraries, AX 2012 R3 upgrade analysis, more cloud powered support introduced; Community watching actively
AX 2012 R3 Cloud Commerce Dynamics AX Power Automate Professional Services Retail Upgrade lifecycle services

Microsoft Dynamics Partner Roundup: GP hires; GP service management; NAV rental management; Caribbean services partnership

by Linda Rosencrance
A selection of recent announcements from the Dynamics partner channel
Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Professional Services Project Service Automation Rental Service Management Workforce Management

LATEST VENDOR RESOURCES

Mekorma Vendor Validation: Full Product Demo

Mekorma

Enhanced Supply Chain Management Apps in Dynamics 365 Business Central

WebSan Solutions

Dynamics Futures - The Next Decade of Microsoft: Predictions, Priorities, and Progress

WebSan Solutions

Beyond the Summit: Key Takeaways from Dynamics Community 2025

Invoiced by Flywire

KCI Modernizes Project Delivery and Business Planning with Microsoft Dynamics 365 and aec360

HSO
More Professional Services Videos

The Complete AP Guide To TIN Matching And OFAC Screening (2025 - 2026 Tax Season Edition)

Mekorma
Best practices and processes to help you stay compliant and minimize risk in 2025-2026 tax season
AP Automation Accounting Aerospace & Defense Agriculture Architecture Associations Automotive Billing Boating Business Central Check Printing Chemicals

From Back Office to CFO's Boardroom: How Strategic AP Drives Financial Health

Mekorma
Unlocks cash flow control, stronger vendor ties, better compliance, and smarter decisions
AP Automation Accounting Aerospace & Defense Agriculture Architecture Associations Automotive Billing Boating Business Central Check Printing Chemicals

Optimize Microsoft Dynamics 365 FSCM with Complete Subscription Management

Bluefort
Transform Dynamics 365 FSCM into a fully automated, enterprise-grade subscription engine
Billing CPQ (Configure, Price, Quote) Complex Billing Dynamics 365 Finance and Operations Financial Services Food & Beverage Healthcare Media & Entertainment Pharmaceuticals Professional Services Retail

Subscription Chaos to Enterprise Harmony: Eliminating Silos with LISA Enterprise Powering D365 FSCM

Bluefort
Struggling with subscription chaos? Discover how leading enterprises are reclaiming control and scaling effortlessly with one unified contract spine. Ask ChatGPT
Complex Billing Dynamics 365 Finance and Operations Professional Services Retail Software Subscription Management Subscription billing Telecommunications

(Infographic) Guide for Dynamics GP Users: Is it Time to Move to Business Central?

Mekorma
AP Automation Accounting Aerospace & Defense Agriculture Architecture Associations Automotive Banking Boating Business Central Check Printing Chemicals
More Professional Services White Papers

From Spreadsheets to Cloud ERP: How MaxxForce Adopted Dynamics 365 Business Central

JourneyTeam
Upgrading to a modern, scalable ERP with Dynamics 365 Business Central
Accounting Business Central Business Process Mgmt Dynamics 365 Enterprise Asset Mgmt Power BI Power Platform Professional Services

Building a Modern Microsoft 365 Intranet for a Growing Professional Services Firm

JourneyTeam
Modernizing its intranet with Microsoft 365 for a cleaner, more connected employee experience
Knowledge Management Professional Services

Building a Better Intranet: A Professional Services Firm’s Journey to Connection and Clarity with Microsoft 365 and JourneyTeam

JourneyTeam
Creating a modern intranet built on SharePoint Online and Viva
Collaborative Workspaces Engineering Governance, Risk, and Compliance (GRC) Knowledge Management Professional Services

Power BI Implementation for UK’s Leading Fashion Brand: Case Study

Dynamics Square USA
UK fashion leader cuts costs & boosts reporting with Power BI implementation. See how real-time insights changed it all.
BI and Reporting Design & Decorating Design & Living Dynamics 365 Fashion Footwear Power BI Power Platform Professional Services Real Estate Retail

Rio Marine Shortens Their Payment Cycle by 75% with Mekorma

Mekorma
Now able to build batches, get approvals, and print checks or create ACH files within a single day
AP Automation Aerospace & Defense Agriculture Architecture Associations Automotive Billing Boating Business Central Chemicals Complex Billing Construction
More Professional Services Case Studies

Data Maturity Assessment

A Data Maturity Assessment is a diagnostic exercise, based on a series of workshops and interviews, that measures the value...
Architecture Azure BI and Reporting Business Performance Mgmt Construction Data Archiving Data Integration Data Management Data Migration Data Warehousing Databases Dynamics 365

HSO AI Readiness Assessment

AI is a hot topic, with 2024 seeing an acceleration in AI applied use cases. However, amid the excitement, many struggle to...
AI Agents AI and Machine Learning Architecture Azure Business Performance Mgmt Construction Data Management Engineering Financial Services Government Legal Manufacturing

Expense Entry Agent by HSO Smarter Expense Submission Starts Here

Automate Expense Capture & Submission Directly in Teams Manual expense reporting is time-consuming, error-prone, and...
Architecture Azure Construction Copilot Engineering Expense Management Financial Services Government Legal Manufacturing Not For Profit Professional Services

Order Management Agent: With HSO, Order Process Automation Starts Here

Supply chain-focused. Microsoft-powered. HSO-delivered. Our Order Management Agent is an AI-powered solution that automates...
AI Agents Architecture Azure Construction Dynamics 365 Engineering Financial Services Government Legal Manufacturing Not For Profit Order Management

Customer Service Agent: Smarter Customer Service Starts Here

Customer Service-focused. Microsoft-powered. HSO-delivered. The HSO Customer Service Agent is an AI-powered digital assistant...
Architecture Construction Copilot Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics CRM Email Management Engineering Financial Services Government Legal
More Professional Services Solutions