IT service management, or ITSM, is all about optimizing a business's efficiency internally as well as externally by improving information management processes. Whether you're just a small business trying to set up an effective help desk, or you're building a full-blown tech support team, it is worth understanding the benefits of improving your team's focus on service management when dealing with vendors, customers, or other external users of your IT products and services.

ITIL Certifications