Supporting Tech Support: An IT Service Management Primer

by Richard Turkel, IT service management specialist, BMC
published December 27, 2012

IT service management, or ITSM, is all about optimizing a business's efficiency internally as well as externally by improving information management processes. Whether you're just a small business trying to set up an effective help desk, or you're building a full-blown tech support team, it is worth understanding the benefits of improving your team's focus on service management when dealing with vendors, customers, or other external users of your IT products and services.

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About Richard Turkel

Richard Turkel is a technology blogger who writes about business technology solutions including IT analytics and service desk software. In his free time, Rich spends his time on the mountain shredding powder.

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