Linda

Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.

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Articles

Standard and Enhanced SLAs in Microsoft Dynamics CRM 2015: How To Maximize Your Usage

by Linda Rosencrance

CRM 2015 has introduced enhanced SLAs, which offer a range of deeper support options – and more complex rules.

Business Performance Mgmt CRM 2013 CRM 2015 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM KPIs crmug

Microsoft Dynamics Partner Roundup: CRM global address verification; CRM survey add-on; Public sector award; AX practice hire

by Linda Rosencrance

A selection of recent announcements from around the Dynamics partner channel

Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics AX Dynamics CRM Government Marketing Sales Sales & Marketing

Microsoft's Dynamics CRM Gamification Acquisition: Wise Move or a Bunch of Hype?

by Linda Rosencrance

Gamification has had its ups and downs since 2012 - will Microsoft’s FantasySalesTeam purchase pay off or fall flat?

Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing gamification

Microsoft Dynamics NAV Development Leadership Changes as Veteran Founds ISV

by Linda Rosencrance

As Microsoft prepares to move its MDCC from Vedbaek to Lyngby, Denmark, one of NAV’s earliest employees also leaves to lead a NAV ISV

BI and Reporting Business Central Corfu Dynamics 365 Dynamics NAV NAV 2016 Partner Ready Software Upgrades

Microsoft Dynamics Partner Roundup: ERP partner acquisition; AX equipment dealer win; VAR executive promotion

by Linda Rosencrance

A selection of recent announcements from around the Dynamics community

Dynamics AX Dynamics CRM Dynamics GP

6 Steps to Successfully Manage Your Microsoft Dynamics CRM or ERP Environment

by Linda Rosencrance

Companies that want to increase both ROI and user adoption must actively manage the capabilities of their Dynamics solution, and user expectations

AXUG Adoption Business Central Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL GPUG NAVUG crmug

SBS Group’s AXIO Launches As Dynamics AX LCS Solution on Azure Marketplace

by Linda Rosencrance

The solution is optimized for rapid deployment to companies operating in a multi-entity, multi-currency, multi-taxation and/or multi-language environment

AX 2012 R3 Accounting Business Process Mgmt Dynamics AX Financial Management Power Automate Security Workflow Management lifecycle services