Standard and Enhanced SLAs in Microsoft Dynamics CRM 2015: How To Maximize Your Usage
August 17 2015
Service level agreements (SLAs) are designed to set clear expectations for a company and its customers when service or support is required. When a customer service team tracks its work in the context of SLAs, there are often a range of complex rules and processes that must be defined and managed to ensure all involved parties are giving and getting what they should.
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