Standard and Enhanced SLAs in Microsoft Dynamics CRM 2015: How To Maximize Your Usage

August 17 2015

Service level agreements (SLAs) are designed to set clear expectations for a company and its customers when service or support is required. When a customer service team tracks its work in the context of SLAs, there are often a range of complex rules and processes that must be defined and managed to ensure all involved parties are giving and getting what they should.

About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.

More about Linda Rosencrance