UK Utility Services Firm Boosts Customer Service with Microsoft Dynamics CRM Case Management

Power Station BBA Energy (BBA), a provider of utility management services in the UK, works on hundreds of projects and related support activities for its clients. The company helps organizations save money by negotiating complex energy supply contracts. 

Their internal project management process had relied on tools like Microsoft Excel and Outlook, and the company recognized that its clients in the construction and education industries needed services driven by a more robust set of tools that would improve efficiency, data management, and overall customer service. 


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About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.

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